Dell’s Return and Refund Policy

If you’re not happy with your Dell purchase, you can return it within 30 days for a full refund. But what if you change your mind after 30 days? Well, you’re in luck – Dell’s return and refund policy is one of the most flexible in the industry.

Dell’s Return and Refund Policy

So, if you’re considering a purchase, make sure you’re absolutely sure about it – however, if you are unsatisfied with your purchase later, then you can always exchange the product or get a refund. Know all about the Dell return policy below.

What is Dell’s Return Policy?

We want you to be delighted with your purchase, but if you aren’t 100% satisfied, we’ve made returns quick and easy. Our return policy varies by product type, please refer to the chart below for specific details.

Dell Return Policy

Shipping and handling charges are not refundable, and additional charges may apply for returns of certain products. If you have any questions about our return policy or need assistance with returning a product, please contact us.

How Long Do I have to Return an Item to Dell?

Our standard return policy gives customers up to 21 days to return a new purchase, or 14 days to return a refurbished item. If you cancel your order before it ships, you’ll receive a full refund.

If you receive your order and then decide to return it, Dell will refund the purchase price, minus shipping and handling charges. A 15% restocking fee applies to all non-defective returns.

Does Dell Accept Returns Without a Receipt?

Products purchased directly from Dell come with a refund period of 21 days from the date of purchase. You can return most products, as long as they’re unopened and in new or like-new condition. If you don’t have a purchase receipt, we may be able to process your return by looking up your order in our system.

In some cases, you may need to provide additional information, such as your credit card number or phone number, to verify your identity and help us process your return.

Does Dell offer full refunds?

Dell products come with a standard one-year limited warranty unless specifically stated otherwise at the time of purchase. If you are not satisfied with your product for any reason, you can return it within 30 days of the delivery date for a full refund (excluding applicable shipping and handling charges). We also offer Extended Protection Plans that provide additional coverage beyond the standard warranty period.

In order to return a product, you will need to request a Return Merchandise Authorization (RMA) number from us. Returns without an RMA number will not be accepted. To request an RMA number, please contact us.

Can I return an Item to Dell without the box or original package?

yes, you may return most items to us without the original packaging. However, a 10% re-stocking fee will apply, and you will be responsible for the shipping costs. we also recommend that you insure your return shipment, as we cannot be responsible for items that are lost or damaged in transit.

How will I be refunded by Dell?

Dell offers several refund options depending on how you paid for your purchase:

  • If you paid by credit card, the refund will be applied to the same card
  • If you paid using PayPal, the refund will be sent to your PayPal account
  • If you paid using a gift card, the refund will be issued as a new gift card
  • If you paid using Financing from Dell Financial Services (DFS), the remaining balance on your account will be canceled and you will not be responsible for any further payments

How Long do Dell refunds take?

Dell’s return and refund policy give customers 45 days to return items for a full refund. If you return an item after 45 days, you will only be eligible for a partial refund. How long your refund takes to process depends on the payment method you used and whether you returned your item to any of our stores or sent it back by mail.

 return dell laptop under warranty

If you paid by credit card, the refund will be credited to your card within 7-10 business days of the date the store processes your return. If you paid by check, the refund will be mailed to you within 4-6 weeks of the date the store processes your return. If you returned your item to a store, the refund will be processed on the spot.

Can you return an online purchase to the Dell store?

The store offers a full refund for most products returned within 30 days of the date you receive your order. Returns for miscellaneous products must be postmarked within 14 days of receiving the product. If you return a product to Dell more than 30 days after receiving it, you may be charged a 15% restocking fee.

All returns must include all accessories, manuals, and documentation that were included with the product when shipped. When returning a product, please include your name, address, daytime phone number, email address, and purchase order number (if available) inside the shipping box.

All returns require a Return Merchandise Authorization (“RMA”) number that can be obtained by contacting Dell Customer Support.

What is Dell’s customer service phone number?

Dell’s customer service phone number is 1800 425 2067.

Does Dell Accept returns through the mail?

Dell does not accept returns through the mail. All returns must be handled through the website or over the phone with a customer service representative.


That was all about Dell’s return and refund policy. If you have any further questions about the process, please contact us for assistance. We are always here to help. Thanks for taking the time to read this article. We wish you a great online shopping experience! For more similar guides, check out our website today. Thank you!

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