Family Dollar’s Return and Refund Policy

Do you want to know about Family Dollar’s return and refund policy? This is for you. We know that life can be unpredictable. That’s why Family Dollar has a return and refund policy that gives you the flexibility to return or exchange items you’re not happy with.

family dollar's return and refund policy

We want you to be satisfied with your purchase, but if something isn’t quite right, we’re here to help. Check out our return and refund policy below and see how we can make things right for you.

What’s Family Dollar’s Return Policy?

Here’s what you need to know about returns at Family Dollar:

We want you to be satisfied with your purchase, but if something isn’t right, let us know and we’ll make it right. In most cases, you have 14 days to return an item from the date you received it.

dollar store return policy

Returns of most items in new condition and original packaging will receive a refund to the original form of payment. Some items may be eligible for store credit. See our Returns Policy for more details.

  • Purchases made with a check will be refunded as store credit 14 days after the check has cleared.
  • Items must be unused, unopened, and undamaged.
  • You must have the original sales receipt or packing slip to process a return.

How Long Do I have to Return an Item to Family Dollar?

We want you to be fully satisfied with every item that you purchase. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of the original purchase date to any of our stores with a valid receipt.

Does Family Dollar Accept Returns Without a Receipt?

Yes, Family Dollar does accept returns without a receipt. However, all returns are subject to a pre-authorization process, and a valid ID may be required.

Does Family Dollar offer full refunds?

At this time, FD does not offer full refunds on any merchandise. We will gladly exchange or refund your purchase price, less the cost of shipping, on any unworn, unopened, or defective merchandise within 30 days of receipt (see below for exceptions).

Can I return an Item to Family Dollar without the box or original package?

We want you to be satisfied with the merchandise that you purchase from us. We also understand that, for one reason or another, there are times when items must be returned. To expedite the return process and ensure a refund is issued without delay, we ask that you follow these simple steps:

  • Return the item with your original receipt whenever possible.
  • If you do not have your original receipt, please return the item with a photo ID.
  • Please note that some items are ineligible for return, including clearance items, personal care items, food and beverages, and electronics.
  • All items must be in their original packaging and in new or like-new condition to be eligible for return.

How will I be refunded by Family Dollar?

There are several ways that you can be refunded by Family Dollar. If you paid for your purchase with a credit or debit card, the refund will be applied to that card. If you paid with cash, you will be refunded in the form of store credit. If you paid with a check, the refund will be issued in the form of a store credit 10 days after the check has cleared.

How Long do Family Dollar refunds take?

family dollar customer service

Depending on your bank or credit card company, it may take 3-5 business days for the refund to appear on your statement. If you used a debit or credit card, you will also see a pending transaction for the refund amount in your account within 3 business days.

Can you return an online purchase to the Family Dollar store?

Products purchased online through can be returned to any Family Dollar store within 30 days of the date of purchase, provided that you have the original store receipt or packing slip, and the credit card used to make the purchase.

What’s Family Dollar’s customer service phone number?

Family Dollar’s customer service phone number is 1-866-377-6420.

Does Family Dollar Accept returns through the mail?

We do not accept returns through the mail. We apologize for any inconvenience this may cause. If you have any further questions, please feel free to contact our Customer Care Center at 1-877-463-1553 Monday – Friday 8 am – 5 pm EST.


We have covered Family Dollar’s return policy in detail. Family Dollar company offers a great return policy of 14 days. They do not offer refunds on products that are worn or damaged. If you have any further questions, feel free to reach out to us at! We will be happy to help.

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