Converse Return and Refund Policy

Welcome to our blog! Here we’ll be discussing the Converse return and refund policy. If you are not completely satisfied with your purchase, you can return it to Converse within 30 days of purchase. Items must be in their original condition and packaging, including all tags and accessories.

converse return and refund policy

All refunds will be issued to the original method of payment used for the order. If you’re a fan of Converse or just looking for a new pair of shoes, this is the place for you! We’ll be covering everything from how to return or exchange your shoes, to what kind of refund you can expect. So sit back, relax, and enjoy!

Converse Return Policy

If you’re not happy with your purchase from, we’re here to help. You can return your purchase for up to 365 days from the ship date.

Products must be in new, unworn condition with all original tags and packaging attached in order to be accepted for a return or exchange.

 can i return converse online order to store

Consumers are responsible for any shipping and handling charges incurred when returning an item back to Converse. Shipping and handling charges are non-refundable. We do not accept CODs (cash on delivery) for returned merchandise. Please allow 1-2 weeks from the time you mail your return for us to process your refund/exchange.

Does Converse Accept Returns Without a Receipt?

If you need to make a return, you have two options: through the mail or at a store. If you choose to go the store route, all you need is your credit card and photo ID—no receipt necessary! However, if you’re returning by mail, things are a little different.

You can return items by mail within 60 days of the date of purchase, as long as you have the original packing slip or invoice. If it’s been more than 60 days, or if you don’t have the original paperwork, you’ll need to reach out to Converse customer service for further assistance. Note that all items must be in “like new” condition—meaning they can’t be worn, washed, or damaged in any way.

How Long Do You Have to Return an Item to Converse?

In order to receive a refund for your returned Converse product, you must return the item within 45 days of the original purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Shipping and handling charges are non-refundable.

Does Converse offer full refunds?

The company does not currently offer full refunds for any items. If an item you received is defective, we will offer a replacement or a partial refund at our discretion. If you are not satisfied with your purchase, we will accept returns of unused, unwashed items within 30 days of the date of purchase. Shipping and handling charges are non-refundable.

How long do Converse refunds take?

We will issue your refund as soon as possible, and you should receive it within 10 business days. If you do not receive your refund within that time frame, please contact our customer service department at 1-800-843-2673.

Does Converse Accept returns through the mail?

Unfortunately, we do not offer mail returns at this time. We apologize for any inconvenience this may cause. Our return policy is as follows:

Can I Return an Item to Converse Without the Box?

 can i return converse without a receipt

We’re unable to accept items that have been worn outside, so please try on your shoes indoors and on a clean, carpeted surface until you’re sure you want to keep them. Shoes must be returned in their original, undamaged shoebox. If you do not have the original shoe box, please include a packing slip and send your return to:

Converse Returns
8750 W Bryn Mawr Ave
Chicago, IL 60631

Can I return an online purchase to the Converse store?

Purchases made on may be returned at any of our retail stores in the country of purchase. Find the store nearest you. Products purchased from Converse Factory Stores or other authorized retailers must be returned to those stores and are subject to their respective return policies.

What is the Converse customer service phone number?

The Converse customer service phone number is 1-800-441-4149.

How to return a Converse item? 

We want you to be happy with your purchase, but if you’re not, we accept returns within a 60-day window from the date of purchase. All returns must be unworn and in the original packaging. Here’s how to make a return:

  • To start your return, head to our Return Center and enter your order number and email address.
  • You’ll then be able to select which items you’d like to return and the reason for your return.
  • Once you’ve submitted your return, you’ll receive a shipping label to print out and attach to your package. We recommend using a traceable shipping method, as the company is not responsible for lost packages.
  • All returns must be sent back within 60 days from the date of purchase, and items must be in their original condition (unworn and in original packaging).
  • Please allow 2-3 weeks for your return to process once it has been received by our warehouse—you will receive an email notification when your refund has been processed.


Hope this article has been helpful in understanding the Converse return and refund policy. We also recommend using tracked shipping service as we are not responsible for any lost packages. If you have any further questions or concerns about your order, please contact our Customer Service team. We will be happy to help you in any way we can. Thank you for shopping with Converse! Stay tuned to for more useful articles like this.

Leave a Comment