Welcome to the Soma Return and Refund Policy blog. If you are looking for a return and refund policy on your purchase from Soma, you’ve come to the right place. At Soma, we want our customers to be completely satisfied with their purchases, so we offer a generous return and refund policy that covers any item purchased directly from us.
In this article, we’ll go over all of the details of our return and refund policies so you can shop confidently knowing that you have options if something isn’t quite right. Read on to learn more about how to make returns or request refunds at Soma! We’ll talk about our policies, procedures, and what to do if you’re not satisfied with your purchase. So sit back, relax, and let’s get started.
Soma Return Policy
Soma offers a full refund on all returns within 60 days of purchase. Returns after 60 days will be refunded in the form of a Soma gift card. All returns must be unworn, with tags attached, and in the same condition as when they were received. Washed or worn items, items without tags, and items returned in any other condition will not be accepted and will be returned to the customer at their own expense. Shipping charges are non-refundable.
Does Soma Accept Returns Without a Receipt?
Soma does not accept returns without a receipt. All returns must be accompanied by a sales receipt or other proof of purchase. If you return an item without valid proof of purchase, you will receive a store credit for the current selling price of the item.
How Long Do You Have to Return an Item to Soma?
Per our Returns Policy, you have 60 days from the date of purchase to return merchandise for a refund. If 60 days have gone by since your purchase, we, unfortunately, can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
To initiate a return, please first contact us at customerservice@soma.com or 1-866-768-7662 to obtain a Return Authorization number (RA#). We will not accept returns without an RA#. Once you have obtained an RA#, please send your return to the address below. We strongly recommend that you use a shipping method with tracking as we are not responsible for lost or stolen returned items.
Shipping and handling charges are non-refundable; however, if we made a shipping error or the item is defective, we will refund the shipping charges.
SOMA
Attn: Online Returns
965 Hartnell Avenue
Redding, CA 96002
RA # ______________
Does Soma offer full refunds?
Soma does not offer full refunds for any of its products. All sales are considered final. If you receive a defective product, we will offer a replacement or exchange for the same product. If you return an item without a receipt, we will issue a store credit for the current selling price of the item.
How long do Soma refunds take?
If you are not completely satisfied with your purchase from Soma, we will be happy to refund your purchase. Returns must be made within 60 days of the date of purchase, and all items must be returned in new or unused condition with all original tags and labels attached. Shipping charges are non-refundable. Please note that we do not accept returns on Swimwear, Shapewear, and Wacoal bras.
To initiate a return, please contact our Customer Service team at 1-888-266-6772 or visit our Returns Portal. We will provide you with a Return Authorization number (RA#), which must be included with your return. Please ship your return via a traceable method, as we are not responsible for lost or damaged return shipments. Once your return is received and inspected, we will process your refund within 7-10 business days. You will receive an email notification when your refund has been processed.
Does Soma Accept returns through the mail?
Yes, soma does accept returns through the mail. You must have your original order confirmation or packing slip in order to process your return. All returned items must be in new and unused condition, with all original tags and labels attached. Returns will be processed within 7-10 business days of receiving your return, and you will be notified via email once your return has been processed. If you have any questions about returning an item, please contact our customer service department at 1-888-588-0521.
Can I Return an Item to Soma Without the Box?
If you have your original receipt, we will refund the full purchase price of unworn, unused, or defective merchandise purchased from us. If you do not have your original receipt, we will give you a store credit for the current selling price of the merchandise. Merchandise must be returned within 60 days of the date of purchase for a refund or store credit. All returns require a valid ID.
Can I return an online purchase to the Soma store?
We offer our customers a 60-day return policy on most full-priced bras, and a 30-day return policy on all other items, from the date of purchase, with the original receipt and tags attached. Returns made outside of this time frame will not be accepted. All swimwear sales are final. Products must be in their original condition and unworn.
To start a return, please enter your order number and zip code on our Return Center page and follow the instructions. You will be prompted to select your reason for return as well as whether you would like to receive a refund or exchange. If you cannot find your order number or if you have any questions about returning an online purchase to a store, please call Customer Service at 1-888- SOMATOM for further assistance.
What is the Soma customer service phone number?
Soma’s customer service phone number is 1-866-768-7662.
How to return a Soma item?
At Soma, we want you to be thrilled with your purchase. However, if you’re not completely satisfied, we will gladly accept returns of unworn, unwashed, or defective merchandise purchased on soma.com or at 866.768.7662. For credit card orders, you may also return items by mail using the enclosed return form and label.
Items must be returned within 90 days of the date shown on the packing slip or invoice to receive a refund in the original form of payment. Shipping and handling charges are non-refundable. To initiate a return for an order placed on soma.com or at 866.768.7662:
Visit soma.com/returns or call 866-866-7662 to obtain a Return Authorization Number (RA#). Please have your order number available when you call or go online to return an item as this will help us expedite your request.
For returns initiated online: Print out a pre-paid UPS return shipping label (or use your own shipping method) and affix it to the package along with your RA# paperwork prior to returning the merchandise to us. If you choose your own shipping method, please insure and track the package as we are not responsible for lost items without a tracking number.
We recommend UPS as they provide tracking information and will insure your package up to $100 at no additional charge to you (if it meets UPS standards). If possible, please use the original packaging as it helps protect our products in transit back to our warehouse.
For returns initiated by phone: We will provide you with a pre-paid UPS return shipping label that can be affixed to the package along with your RA# paperwork prior to returning the merchandise to us. Please do not write on shoe boxes as they are considered part of the product and must be returned in new condition with all enclosures (any shoe box that arrives damaged due to inadequate packaging will incur a $10 restocking fee).
Conclusion
That was all about the Soma Return and Refund Policy. We hope this article was helpful in providing you with information about our generous return and refund policy. With these policies, you can rest assured that you will get a full refund or exchange if something is wrong with your purchase from Soma. Thanks for choosing to shop at Soma! Visit ReturnPolicy.me for more useful tips.