If you’re not happy with your purchase from StockX, don’t worry – we’ve got you covered with our return and refund policy. StockX is a leading online marketplace that makes it easy for you to buy and sell your favorite items. But with any purchase, there’s always the chance that something could go wrong – which is why the store offers a comprehensive return and refund policy.
Just send your item back within 30 days and we’ll process your refund as soon as possible. So whether you bought the wrong size, changed your mind, or just don’t like what you bought, we’re here to help. This article will explain in detail what you need to know about StockX’s return and refund policies so that you can make an informed decision when buying or selling on their platform.
What is StockX Return Policy?
If you’re not happy with a product, we want to know about it. We’ll take it back, no questions asked*. All you have to do is reach out to our team within 4 days of receiving your order. We’ll process the return and send you a return shipping label.
In order to start a return, please email help@stockx.com or start a live chat with our team by clicking the “Help” button in the bottom right-hand corner of Stockx.com.
*This excludes final sale items
How Long Do I have to Return an Item to StockX?
Per our Return & Refund Policy, you have 7 days from receiving your order to initiate a return. If 7 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Shipping costs are non-refundable.
Does StockX Accept Returns Without a Receipt?
StockX does not accept returns without a receipt. All returns must be authorized by StockX Customer Service and must be accompanied by a valid receipt. To begin the return process, please contact Customer Service at help@stockx.com.
Does StockX offer full refunds?
At this time, the store does not offer full refunds to buyers. If an item is not as described, buyers can return the item to the seller for a refund of the item price, or request a partial refund. If the buyer and seller are unable to come to an agreement, the buyer can open a dispute through our Customer Service team.
Can I return an Item to StockX without the box or original package?
Items must be returned in the same condition as they were received in order to be eligible for a refund. This includes all packaging, accessories, and documentation. If an item is returned without the original box or packaging, a deduction will be made from the refund amount to reflect the missing items.
How will I be refunded by StockX?
We will refund the purchase price of an item, minus the original shipping and handling charges, and any applicable taxes, as soon as we receive the returned merchandise. We will issue a refund to the credit card that was used to make the original purchase. Please allow 5-7 business days for the credit to appear on your statement.
How Long do StockX refunds take?
Products must be returned within seven days of the delivery date in order to receive a refund. All returns are processed within four to six weeks of the return being received by our Returns Department. You will receive an email notification once your refund has been processed.
Can you return an online purchase to the StockX store?
No. Any product purchased through our stores must be returned through our website. We do not accept returns at our physical locations.
What is StockX’s customer service phone number?
Our customer service team is available Monday through Friday, 9 am to 5 pm EST. Give us a call at 1-888- 407-2678 and we’ll be happy to help you out.
Does StockX accept returns through the mail?
If you are not satisfied with your purchase through our store, you can return the item within 30 days of the order date. All returns must be in original condition and in the original packaging. You will be refunded for the cost of the item, minus any shipping or restocking fees.
Conclusion
We hope this article has given you a better understanding of StockX’s return and refund policies. Purchasing from StockX is a great way to get access to some of the most sought-after items around, so make sure to stay up to date on these policies before making a purchase or sale. With the right information, you can make sure that you and your wallet have a safe and secure experience. If you ever have any questions or concerns, feel free to reach out to our ReturnPolicy.me team. We will be happy to help.