Zumiez is a leading specialty retailer of apparel, footwear, and accessories for young men and women who want to express their individuality through the fashion, music, art, and culture of action sports, streetwear, and other unique lifestyles.
Zumiez offers a no-hassle return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. You can also return items by mail. If you’re not happy with your purchase from Zumiez, we’re here to help. You can return or exchange most items within 30 days of receiving your order.
Zumiez Return Policy
Zumiez proudly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased from us for a full refund within 30 days of the original purchase. All returns must be authorized by Zumiez before being returned. Returns initiated after 30 days of the order date will be accepted on an exception basis at the discretion of Zumiez. All items marked “Final Sale” are not returnable.
Refunds will be processed to the credit card used at the time of purchase within 10 business days from when we receive your return package. Shipping charges are not refundable and you are responsible for any shipping costs associated with your return.
To help ensure that every return or exchange is handled promptly and fairly, we ask that you adhere to the following guidelines:
- Contact our Customer Service Department to obtain a Return Authorization Number (RA#) prior to returning your product(s). Any product returned without an RA# will not be accepted. Please have your order number available when you call so our team can efficiently process your request.
- Write the RA# on the outside of the shipping box or on the mailing label, making sure it is visible. Please do not write it on the product packaging as this will damage the product and result in your return being refused.
- Include all original packaging and accessories with your return unless otherwise instructed by our Customer Service team. If you do not have the original packaging, please pack your return in a well-padded box to prevent damage during transit as we cannot accept damaged merchandise.
- Ship via a traceable method as we cannot accept responsibility for packages lost by shippers. We recommend using UPS, FedEx, or Insured USPS Parcel Post for your return as they can provide tracking information which expedites our processing time.
Does Zumiez Accept Returns Without a Receipt?
Zumiez does accept returns without a receipt, but you may only receive store credit for the item’s current selling price. The amount of store credit you receive may be less than the original purchase price if the item has been marked down since it was purchased.
How Long Do You Have to Return an Item to Zumiez?
Zumiez will accept items for return or exchange within 60 days of the date of purchase. In order to receive a refund, all items must be returned in their original condition, unworn and unwashed, with all tags attached. Shipping charges are not refundable.
Does Zumiez offer full refunds?
Zumiez does not offer refunds for items that were purchased with a credit or debit card. We will offer you a store credit or an exchange for the item(s) that you return to us. The store credit can be used online or in-store. If you would like a refund, we recommend that you return your item(s) to the original place of purchase.
How long do Zumiez refunds take?
Zumiez issues refunds for store credit or to the original form of payment used for the purchase. If you paid with a credit or debit card, it may take 3-5 business days for the refund to appear on your statement. If you paid with PayPal, the refund will be issued to your PayPal account immediately. If you paid with a Zumiez gift card, the refund will be issued in store credit.
Does Zumiez Accept returns through the mail?
Yes. Zumiez gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased through our website for a full refund within 30 days of the original purchase date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail.
Items must be returned by mail within 30 days of the postmark date in order to receive a refund. Returns received after this time will only be eligible for online store credit at the discretion of Zumiez. Shipping and handling charges are not refundable unless you received damaged, defective, or incorrect merchandise.
Can I Return an Item to Zumiez Without the Box?
Zumiez does not accept returns on items that are not in their original packaging. This includes items such as shoes, clothing, and accessories that come in a box. If you do not have the original packaging, Zumiez will not be able to process your return.
Can I return an online purchase to the Zumiez store?
Yes, you can return online purchases to the Zumiez store, as long as you have your order confirmation or packing slip and the credit card you used to make the purchase. Online purchases can also be returned by mail. For more information, see the Zumiez Return and Refund Policy.
What is the Zumiez customer service phone number?
Zumiez’s customer service phone number is 1-888-579-6943.
How to Return a Zumiez item?
To make a return or exchange at a Zumiez store, please bring in your original purchase receipt along with the item you would like to return or exchange. We do not require a return authorization number for store returns.
For items purchased online or by phone, you have 60 days from the order date to make a return for a refund. After 60 days, we will offer an exchange or store credit only. All returns must be in new and unused condition with original tags attached and must be returned in the original packaging when applicable. Returns that do not meet these guidelines may be refused or may incur additional charges.
To make a return by mail, please follow these steps:
STEP 1: Pack up your return including all original tags and packaging when applicable. If you are returning footwear, please include the shoe box in the shipping box with the lid off (do not tape the shoe box shut). Zumiez does not provide return shipping labels. You will be responsible for covering shipping costs to return items. We strongly recommend that you use a traceable ground service and insure your package for the full value of the merchandise. Zumiez is not responsible for packages lost in transit without proof of delivery to Zumiez.
STEP 2: Include your packing slip or order information so we can process your return as quickly as possible. If you no longer have your packing slip or order information, please include your name, address, phone number, and email address so we can contact you if we have any questions about your return.
STEP 3: [OPTIONAL STEP] If you would like to exchange an item and it is available on our website, place a new order online for the desired item and return your other purchase following the steps above within 60 days from your order date to receive a refund (we do not offer free exchanges so you will be responsible for covering shipping costs to send back your original purchase).
New orders placed for exchanged items will ship out within 3-5 business days ( barring any credit card issues) after being placed Monday-Friday before 1 PM Pacific Time excluding holidays noted on our website calendar. Please note that we do our best to keep popular items in stock but occasionally items do sell out before we are able to update our website inventory levels. You may want to place a new order for an item even if it shows as “out of stock” on our website as sometimes inventory levels are inaccurate.
STEP 4: Ship returns to Zumiez – Returns 5401 Mira Mesa Blvd San Diego, CA 92121
We hope you understood Zumiez’s return policy and if you have any further questions, please feel free to contact customer service. Thank you for reading! Keep visiting ReturnPolicy.me if you want to get more useful tips related to returns and refunds.