Aeropostale’s Return and Refund Policy

Aeropostale is back! We’ve missed you and we’re excited to have you back. We know you may have some questions about our return and refund policy, so we’re here to help. If you’re an Aeropostale customer, it’s important to be familiar with the store’s return and refund policy. Aeropostale is a well-known retailer of clothing and accessories.

aeropostale's return and refund policy

If you are not satisfied with your purchase, then this store has a return and refund policy in place to help you get your money back. In this article, we will go over Aeropostale’s return and refund policy in detail so that you can make the most of it if needed. So, whether you have a question about returning an item or getting a refund, read on for answers!

What’s Aeropostale’s Return Policy?

We want you to be 100% happy with your purchase. If for any reason you’re not satisfied, we’ll gladly accept returns of unworn, unwashed, or defective merchandise purchased from any U.S. or Puerto Rico Aeropostale store or our official website.

aeropostale customer service

Here’s what you need to know:

  • We accept returns within 60 days of purchase.
  • All returns must be in original condition with tags attached.
  • We do not accept returns on clearance or final sale items.
  • We will refund the purchase

We cannot accept returns of certain items, including:

  • Undergarments
  • Swimming suits and lingerie
  • Cosmetics and fragrances
  • Piercings
  • Gift cards
  • Final sale merchandise (as noted on the product page)

How Long Do I have to Return an Item to Aeropostale?

Aeropostale does not have a standard return policy for all items. Instead, the store offers different return policies for different types of items. For example, this store has a 60-day return policy for unused jeans in original condition, but only a 30-day return policy for clearance items.

The store also offers different return options for online and in-store purchases. Online purchases can be returned by mail or to their store, while in-store purchases can only be returned to any of their stores.

To return an item by mail, customers must first obtain a Return Authorization Number by contacting customer service. Returns are then shipped to the following address:

Aeropostale Returns
7456 Louetta Road
Spring, TX 77379

Does Aeropostale Accept Returns Without a Receipt?

Aeropostale does accept returns without a receipt, however, there are a few things to keep in mind. First, you will only be refunded in the form of store credit. Second, the store credit will be for the lowest selling price of the item within the past 45 days. And finally, you can only make 3 no-receipt returns within a 12-month period.

Does Aeropostale offer full refunds?

They do not typically offer full refunds for most items. If an item you purchased is defective or damaged, you may be eligible for a refund or exchange. If you are not satisfied with an item you purchased, you may return it within 45 days for a store credit. All returns must be accompanied by a receipt.

Can I return an Item to Aeropostale without the box or original package?

Unfortunately, we are unable to process any returns without the box or original package.

How will I be refunded by Aeropostale?

If you are not completely satisfied with your purchase, you may return it for a refund to the original form of payment within 60 days of receiving the order. After 60 days, we will issue an Aeropostale merchandise credit. Merchandise must be returned in its original condition, unworn, and with all tags attached. Shipping and handling fees are non-refundable.

How Long do Aeropostale refunds take?

This will depend on your payment method. If you paid with a credit or debit card, it will take 3-5 business days for the refund to show up in your account. If you paid with PayPal, it will take up to 7 business days.

Can you return an online purchase to the Aeropostale store?

aeropostale return policy

At this time, we do not accept returns of online purchases at our brick-and-mortar stores. Online purchases can only be returned by mail, using the instructions on the back of your packing slip.

What’s Aeropostale’s customer service phone number?

Aeropostale’s customer service number is 1 (212) 753-7676.

Does Aeropostale Accept returns through the mail?

We accept returns by mail for items purchased on our website or in our stores. However, please note that we do not accept returns on the following items:

  • Undergarments
  • Swimwear
  • Beauty products
  • Opened music, movies, video games, software, and coffee

How To Return Items to Aeropostale by Mail? 

To return an item by mail, please follow the steps below:

  • Pack the item(s) you wish to return in a box. Include your packing slip or order confirmation email. If you no longer have your packing slip or order confirmation email, please include a note with your name, address, daytime phone number, and the reason for the return.
  • Affix the pre-paid shipping label to the outside of your box (if applicable). If you are returning an item from APO/FPO or PO Box addresses, international locations, or places where UPS does not deliver (including certain remote locations), please contact us for instructions on returning your order. Please note that we do not provide pre-paid shipping labels for these returns and you will be responsible for covering shipping costs.
  • Send the return package to:
    Aeropostale Returns Department
    (8401 Westside Pkwy
    Omaha NE 68124)


Now that you know all about Aeropostale’s return and refund policy completely, you can take advantage of it if you are ever in a situation where you want to return your purchase. If you have any questions, you can ask us in the comments. Visit for more useful and informative guides.

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