American Eagle Outfitters Return & Refund Policy

Looking to update your wardrobe with some trendy, stylish pieces? Then you’re in the right place! In this blog post, we will be diving into the details of American Eagle Outfitters return policy and refund policy. As a savvy shopper, knowing the ins and outs of a store’s return and refund procedures is essential.

American Eagle Outfitters Return & Refund Policy

Not only will it save you from any unexpected surprises, but it will also ensure a hassle-free shopping experience. So, whether you’re uncertain about a recent purchase or simply curious, read on to find all the information you need in one convenient article.

American Eagle Outfitters Return & Refund Policy

American Eagle Outfitters is a popular retailer known for its trendy clothing and accessories. If you find yourself in a situation where you need to return or exchange an item purchased from American Eagle Outfitters, you can follow their return policy guidelines to ensure a hassle-free process.

American Eagle Outfitters Return Policy

Here’s a detailed guide on how to get a refund or exchange from American Eagle Outfitters.

Familiarize yourself with the American Eagle Outfitters return policy

American Eagle Outfitters offers a generous return policy allowing customers to return or exchange items within 60 days of the purchase date. Ensure that the item is in its original condition, unwashed, with all tags still attached. Note that some items, including swimwear, underwear, and earrings, are not eligible for return due to hygiene reasons.

Gather all the necessary documentation

Locate your original purchase receipt or order confirmation email. These documents are crucial for initiating a return or exchange. If you made an online purchase, print out the order confirmation or packing slip that came with your package. Additionally, keep the original packaging materials handy as they may be required for return or exchange.

Choose your return or exchange method

There are several ways to initiate a return or exchange with American Eagle Outfitters, giving you flexibility based on your circumstances.

In-store returns or exchanges

  • Visit your nearest American Eagle Outfitters retail store with the item, along with your original receipt or packing slip.
  • Explain your situation to one of the store’s associates, who will guide you through the return or exchange process.
  • The associate will inspect the item and process the refund or exchange accordingly.

Online returns or exchanges

  • For online purchases, you have the option to mail your return or exchange item back or use the pre-paid return label American Eagle Outfitters provides.
  • If using the pre-paid return label, ensure you keep the tracking number provided as proof of shipment.
  • If you decide to mail the item yourself, use a reliable and traceable shipping method to ensure the package reaches American Eagle Outfitters.
  • Allow a reasonable amount of time for your return to be received and processed by the company.

Receive your refund or exchange:

Once your return or exchange is processed, American Eagle Outfitters will issue a refund to the original form of payment or provide an exchange. Refunds generally take a few business days to process, depending on your bank or credit card company. Exchanged items will be shipped to you at no additional cost.

Seek assistance if needed

If you encounter any issues or have further questions about the return or exchange process, don’t hesitate to contact American Eagle Outfitters’ customer support. You can reach out to their customer service team by visiting their official website and searching for their contact information, including phone numbers and email addresses.

Remember, each return or exchange situation may vary, so it’s essential to adhere to American Eagle Outfitters’ specific policies and guidelines. Being prepared with the necessary documents and following their instructions will greatly increase your chances of a successful refund or exchange experience.

How long do I have to return an item to American Eagle Outfitters?

As an expert with a deep understanding of various niches and industries, including retail and customer service, I can provide you with a detailed answer to your question regarding American Eagle Outfitters’ return policy.

According to American Eagle Outfitters’ return policy, you have 30 days from the original purchase date to return an item for a refund or exchange. However, there are certain conditions that need to be met in order to ensure a smooth and hassle-free return process.

Firstly, it is important to note that the item being returned must be unworn, unwashed, and in its original condition with all tags attached. If the item was purchased online, you will also need to include the original packing slip or order confirmation email as proof of purchase.

In terms of the refund options, American Eagle Outfitters offers two methods of reimbursement. If you paid for the item using a credit card, the refund will be issued back to the original method of payment. On the other hand, if you made the purchase with cash or a gift card, a merchandise credit will be issued.

It is worth mentioning that American Eagle Outfitters does not provide refunds or exchanges for items marked as final sales. These items are typically heavily discounted or part of a clearance sale. Therefore, it is necessary to carefully check the product description or ask a store associate before making a purchase if you have concerns about the item being non-returnable.

How To Return Items at American Eagle Outfitters?

To initiate the return process, you can choose either an in-store return or an online return. For an in-store return, simply bring the item along with the original payment method and proof of purchase to any American Eagle Outfitters or Aerie store. The store associate will be able to assist you with the return and provide further guidance.

Alternatively, for an online return, you can visit American Eagle Outfitters’ website and follow the steps provided in their return portal. You will be required to enter some information related to your original purchase, such as the order number and the reason for the return. Once the online return process is completed, you will receive a printable return label that you can use to ship the item back to American Eagle Outfitters.

American eagle outfitters return and refund policy without receipt

It is important to note that return shipping costs are the responsibility of the customer unless you receive a defective or incorrect item. In such cases, American Eagle Outfitters will provide a prepaid return shipping label.

Accordingly, American Eagle Outfitters offers a 30-day return policy provided items are returned in their original condition and with proof of purchase. Understanding these guidelines will help ensure a smooth return process and maximize the chances of receiving a refund or exchange for your item.

What conditions must be met for an American Eagle Outfitters return to be accepted?

As an expert well-versed in the retail industry and specifically American Eagle Outfitters, I can provide you with a comprehensive understanding of the conditions that must be met for a return to be accepted by the company.

American Eagle Outfitters has a customer-friendly return policy that ensures customer satisfaction and provides a hassle-free shopping experience. To initiate a return, it is crucial to adhere to their specific guidelines and meet the following conditions:

1. Timeframe: The return must be made within 60 days of the original purchase date. This timeframe allows ample time for customers to assess their purchase and decide if it meets their expectations.

2. Original Condition: The item being returned should be in its original condition, unworn, with all original tags and packaging intact. American Eagle Outfitters maintains high standards for the quality of their products, and they expect returned items to be in a resalable condition.

3. Proof of Purchase: It is essential to provide satisfactory proof of purchase when returning an item. This can include the original sales receipt, electronic receipt, or shipment confirmation email. Providing the necessary documentation ensures a smooth return process.

4. Valid Photo ID: American Eagle Outfitters requires a valid photo ID for all returns. This policy is in place to prevent fraudulent returns and maintain the security of their customers’ purchases.

5. Refund Method: Depending on the payment method used during the initial purchase, the refund will be issued accordingly. If the payment was made through a credit or debit card, the refund will be credited back to the original card. Alternatively, if cash was used, the refund will be processed in cash.

6. Exceptions: American Eagle Outfitters has some exceptions to their general return policy. For hygiene reasons, intimates, swimwear, and pierced jewelry are not eligible for return unless found to be defective. Additionally, final sale items, marked as such during purchase, cannot be returned.

7. Online and In-store Returns: American Eagle Outfitters offers the flexibility to return items both online and in-store. If a purchase was made online, customers can initiate a return by mail or return the item to a nearby American Eagle Outfitters store. In-store purchases can be returned directly to any physical store location.

By ensuring that you meet these conditions, you stand a higher chance of having your return accepted by American Eagle Outfitters. However, it is crucial to note that the company reserves the right to deny any return that does not meet the outlined criteria or appears to be in violation of its policies.

It’s always recommended to review the specific return policy on American Eagle Outfitters’ website or contact their customer service for any additional inquiries or clarifications regarding their return process.

FAQs about American Eagle Return Policy 

This is the section FAQ section that helps you know more general information about American Eagle Outfitters’ return and refund policies. It is always advisable to visit the official American Eagle Outfitters website or contact their customer service for the most up-to-date and accurate information.

What is American Eagle Outfitters’ return policy?

American Eagle Outfitters offers a flexible return policy, allowing customers to return most items within 60 days of purchase for a full refund or exchange.

Can I return items purchased online?

Yes, American Eagle Outfitters accepts online returns. You can return items either by mail or at any American Eagle Outfitters store within the country.

Is there a deadline for returning online purchases?

Yes, online purchases must be postmarked for return within 60 days of the original purchase date.

What items are eligible for return?

Most items, including clothing, shoes, and accessories, are eligible for return, provided they are in unused condition with the original tags attached.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including swimwear, underwear, final sale items, and items marked as non-returnable. For hygiene reasons, earrings and other jewelry are also non-returnable.

Can I return items bought on sale?

Yes, both regular and sale-priced items can be returned within the specified timeframe as long as they meet the return policy requirements.

How do I return an item by mail?

To return an item by mail, pack the item securely in its original packaging (if available) and include the original packing slip or receipt. Affix the prepaid return label, found on the packing slip, to the package and drop it off at the nearest postal service.

How long does it take to process a return and receive a refund?

Once American Eagle Outfitters receives your return package, it usually takes 5-7 business days to process the return and issue a refund. Refunds are credited back to the original payment method used during purchase.

Can I exchange an item instead of getting a refund?

Yes, you can choose to exchange an item for a different size, color, or style. Exchanges can be done in-store or by mail.

What should I do if I received a damaged or incorrect item?

A10: In the case of damaged or incorrect items, contact American Eagle Outfitters’ customer service within 14 days of receiving the order. They will assist you in resolving the issue and ensure you receive a replacement or refund.

Can I return an online purchase to an American Eagle Outfitters store?

Yes, you can return online purchases to any American Eagle Outfitters store within the country. Simply bring the item along with the packing slip or invoice for a smooth return.

Can I return an item without the original receipt or packing slip?

It is highly recommended to include the original receipt or packing slip with your return. However, if you no longer have it, contact American Eagle Outfitters’ customer service for assistance.

Can I return American Eagle Outfitters items purchased outside of the United States?

No, at the moment, American Eagle Outfitters only accepts returns for purchases made within the United States.


To make your shopping experience as stress-free as possible, you should familiarize yourself with American Eagle Outfitters’ return policy. Knowing the conditions that must be met for a return to be accepted ensures that you can adhere to the guidelines and increase your chances of a successful return. With these insights in mind, you can enjoy a stress-free shopping experience. Hope this helps. Visit for more information related to return and refund policies.

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