If you’re like me, you hate dealing with returns and refunds. It’s always a hassle to package up the item, get a shipping label, and then wait for the refund to come through. However, Brooklinen’s return and refund policy make the process painless and easy. Brooklinen is one of the most popular bedding companies on the market. They are known for their high-quality products and excellent customer service.
One question that many people have is its return policy. In this article, we’ll go over Brooklinen’s return policy in detail so that you know exactly what to expect if you need to make a return. We’ll also cover Brooklinen’s refund policy after washing, so you know what to do if something goes wrong with your purchase.
What is Brooklinen’s Return Policy?
At Brooklinen, we take pride in crafting extremely high-quality products. We stand by the workmanship of our goods and want you to be thrilled with your purchase. That’s why we have a risk-free, 60-night satisfaction guarantee for all product purchases (excluding final sale items). If for any reason you’re not happy with your purchase, reach out to our team and we’ll do everything we can to make it right.
To initiate a return, just head over to our returns portal and follow the instructions. We’ll send you a prepaid shipping label to send your products back to us. Once received, we’ll process your return and refund you within 7-10 business days.
We’re happy to accept returns and issue refunds for any reason within 30 days of receipt. So if you’re not thrilled with your purchase, let us know and we’ll make it right. Of course, we do have a few rules:
- All items must be returned in their original condition, unused, and with all tags attached.
- Shipping charges are non-refundable.
- We can only process returns and refunds for items purchased through our store or website.
How Long Do I have to Return an Item to Brooklinen?
At Brooklinen, we want you to love your purchase. If you’re not happy for any reason, you may return your unused item(s) within 365 days of the date your order was delivered to you. Items must be returned in their original condition: unused, unwashed, and with all tags attached.
Does Brooklinen Accept Returns Without a Receipt?
We believe in making things easy for our customers. That’s why we accept returns without a receipt! If you don’t have your original purchase confirmation handy, we’ll just need your order number, which you can find in the “Orders” section of your account. If you placed your order as a guest, you can also enter the email address you used to place the order.
Does Brooklinen offer full refunds?
We offer our customers a 30-day return window from the date of purchase (the “Return Window”) to return certain products purchased through the Site for a refund. The following terms and conditions apply to all returns:
To be eligible for a return, products must be unused, unopened, and in the same condition that you received them in. All returns must include proof of purchase, such as an order number or packing slip. If you cannot provide proof of purchase, we may, in our sole discretion, decline your return or offer you a refund at a reduced amount.
We do not accept returns on final sale items or gift cards. If you return items that are not eligible for a return, we may decline your return or issue a refund at a reduced amount.
We aim to process all refunds within 7-10 business days of receiving your return shipment. However, please note that it may take longer for your bank to process the refund on their end.
Can I return an Item to Brooklinen without the box or original package?
No, all returns must be made with the original packaging intact.
How will I be refunded by Brooklinen?
We accept returns of unused and undamaged items according to our return policy. If you are not satisfied with your purchase, please contact our customer care team at 1-888-530-8388 to start the return process.
We offer two refund options for returns:
- Refund to your original payment method (less shipping costs)
- Brooklinen store credit (no shipping costs)
Please note that we only accept returns for items purchased through Brooklinen.com. We do not accept returns of products purchased through other retailers, even if they are sold under the Brooklinen brand.
How Long do Brooklinen refunds take?
We process refunds as quickly as possible, but please allow 1-2 business days for the refund to show up in your account. You will receive an email confirmation once your refund has been processed.
Can you return an online purchase to the Brooklinen store?
At this time, we do not accept returns or exchanges at our store locations. All of our sales are final. If you have questions about a particular product or your order, please reach out to us at hello@brooklinen.com and we’ll be happy to help.
What’s Brooklinen’s customer service phone number?
Our customer service team is available Monday through Friday, 9 am to 5 pm EST. You can reach us at 1-855-516-1090.
Does Brooklinen Accept returns through the mail?
At this time, we do not offer returns through the mail. We only accept returns for store credit or exchanges at our Flagship store in Brooklyn, NY.
Conclusion
Now that you know all about Brooklinen’s return and refund policy, you can be sure that you’re covered in the event that you need to make a return. Brooklinen makes returns easy and painless, so you can focus on enjoying your new bedding. If you have any questions about their return policy, feel free to reach out to ReturnPolicy.me!