Who knew that returning an item to Whole Foods could be so complicated? If you have ever shopped at Whole Foods, then you know that they have a different return and refund policy than most other stores. Their return and refund policy is a bit of a mess, but we’re here to help untangle it for you.
In this article, we will discuss Whole Foods return and refund policy in detail. We will answer all of the most commonly asked questions, such as “Can I return items without a receipt?” and “What happens if I open an item?” Keep reading to learn everything you need to know about Whole Foods return and refund policy!
What is Whole Foods Return Policy?
Whole Foods Market has a hassle-free return policy. We gladly accept returns on most merchandise, including sale items, within 60 days of purchase. (Special Return Policy for Electronics: We accept returns on electronics within 30 days of purchase.) Additional return information is provided below.
To return an item, please bring it back to any of their stores with your receipt or packing slip. For your convenience, we will refund the value of the item to your original form of payment. If you do not have your receipt or packing slip, we will refund the item at its lowest selling price within the past 60 days. All food items must be returned unopened and in their original packaging.
We are unable to process returns for certain items purchased through our website or Amazon.com, including:
- Items marked as final sale
- Digital products and services
- Gift cards
- Perishable items
- Opened beauty and personal care products
How Long Do I have to Return an Item to Whole Foods?
Most items can be returned for a refund within 60 days of purchase unless otherwise noted on our Return & Refund Policy page. If you don’t have your receipt, we may be able to look up your purchase in our system using your credit card, gift card, or ID. After we look up your purchase, we’ll apply our return policy to the item(s) you’re returning.
Does Whole Foods Accept Returns Without a Receipt?
Whole Foods does not accept returns without a receipt. If you do not have your receipt, you may be able to receive a store credit for the current selling price of the item(s) if you present a valid photo ID.
Does Whole Foods offer full refunds?
Whole Foods does not accept returns on food items that have been opened. If an item is damaged or defective, they will refund the purchase price. If you are not satisfied with a non-food item, you have 60 days to return the item with a receipt for a full refund.
Can I return an Item to Whole Foods without the box or original package?
At Whole Foods, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, and construction is our priority. Along with your basic return policy (see above), we also have the following guidelines for returning damaged or defective merchandise:
Damaged or Defective Merchandise
If you believe that you have received damaged or defective merchandise, please contact our Quality Assurance Department at 512-542-0878, Monday-Friday 8 am – 5 pm CST.
When contacting us, please be prepared to provide:
- Your name, address, and daytime phone number
- The order number from your original confirmation email (if available)
- A description of the damage or defect
- Digital photographs clearly showing the damage or defect (if available)
If you are unable to reach our Quality Assurance Department, please feel free to speak with a Customer Service Representative at 877-946-6283, Monday – Friday 8 am – 6 pm EST.
How will I be refunded by Whole Foods?
It depends on how you paid for your purchase. If you paid with a credit or debit card, you will be refunded to that card. If you paid with cash, check, or gift card, you will be refunded with a Whole Foods Market gift card.
How Long do Whole Foods refunds take?
When you return an item purchased from Whole Foods, you can expect to receive a refund in the same form of payment that you used to make the purchase within 7-10 business days. If you paid with a credit or debit card, you will see the credit on your card’s statement within 1-2 billing cycles.
Can you return an online purchase to the Whole Foods store?
Products purchased through wholefoods.com can be returned to any Whole Foods Market store in the United States.
To return products purchased on wholefoods.com:
- Include your packing slip (or a note with your order number, name, and address) and the reason for the return.
- Pack your return securely, in the original packaging if possible.
- Affix the pre-paid, pre-addressed label included with your packing slip to the outside of your return package. If you no longer have the pre-paid label, please contact Customer Care for return shipping charges.
- Drop off your return package at any UPS location.
What is Whole Foods customer service phone number?
If you have any questions about our return policy, please contact our Customer Service department at this number: 1 (888) 474-6852
Does Whole Foods Accept returns through the mail?
At this time, Whole Foods does not accept returns through the mail. We apologize for any inconvenience this may cause. If you have any questions about our return policy, please contact our Customer Service department at 1-800- WHOLEFDS (1-800-946-5333).
We have covered everything you need to know about Whole Foods’ return and refund policy. Remember, Whole Foods is a bit different than other stores when it comes to returns. If you have any more questions, be sure to ask one of their employees for help! Or visit the Return Policy website for more information.