Carter’s Return and Refund Policy

Hey everyone! I’m back from my much-needed vacation and I’m ready to tackle some blog topics that have been on my mind. First up is Carter’s return and refund policy. Carter’s is known for their high-quality, affordable children’s clothing. But what happens if your child grows out of their clothes before they can wear them again? Or what if you simply don’t like the clothes you bought?

carter's return and refund policy

Carter’s has a generous return and refund policy that will help you get your money back. In this article, we will discuss Carter’s return and refund policy in detail. We’ll tell you what items are eligible for a return, how to process a return, and how long it will take to receive your refund. So whether you’re returning an item because your child has outgrown it or because you just didn’t like it, Carter’s has you covered! I know, I know…returns and refunds are not the most exciting topic out there. But trust me, I’m going to make it interesting!

What’s Carter’s Return Policy?

At Carter’s, we want shopping for babies to be easy, fun and worry-free. That’s why we offer a simple and hassle-free process for returns. We accept returns of unworn, unwashed merchandise with original tags attached. Returns must be made within 45 days from the date of purchase.

For purchases made online, by phone, or in stores, you have the option to return your merchandise by mail or to any Carter’s retail store. For purchases made at Carter’s retail store, you must return merchandise to Carter’s store.

carter's return policy online

Rentals from our BabyGear + Rentals locations are not eligible for refunds and must be returned to the BabyGear + Rental location that was originally rented.

How Long Do I have to Return an Item to Carter?

You can return any item bought on,,, or within 45 days of the date of purchase unless noted otherwise in our Return Guidelines. All items must be returned in their original condition, unwashed, and with all original tags attached. Used items cannot be returned unless defective. We do not accept returns of final sale items ending in .99 (e.g., clearance and doorbusters).

To make a return, follow the instructions included on your packing slip. If you do not have your packing slip or you misplaced it, please include the following information with your return:

  • Your name and address
  • Your order number (if available)
  • The reason for the return

Once we receive your return package, please allow 4-6 business weeks for us to process your refund. We’ll send you an email when your refund has been processed.

Does Carter Accept Returns Without a Receipt?

Yes, Carter’s will accept items returned without a receipt for a store credit. The amount of the store credit will be for the lowest selling price of the item within the last 60 days.

Does Carter offer full refunds?

If you are not satisfied with your purchase, you may return unused merchandise within 30 days of the date of purchase for a refund of the merchandise price.

Shipping and handling charges are non-refundable. We accept returns of online purchases at Carter’s retail stores. Please see a store associate for details or contact our customer service department at 1-888-222-9787 Monday through Friday, 8:00 am to 5:00 pm EST.

Can I return an Item to Carter without the box or original package?

At Carter’s, we want you to be completely satisfied with your purchase. If for any reason you’re not, simply return the item within 45 days of purchase in its original condition and we’ll issue a refund for the full purchase price. Please note that we can only accept returns for items that were purchased directly from our website.

How will I be refunded by Carter?

If you are not satisfied with your purchase, you may return unused merchandise within 45 days of receiving your order for a refund of the merchandise value. Shipping and handling charges are non-refundable. Returns should be made through the same method of purchase whenever possible.

Carter's return policy no receipt

It is important that returned items include a copy of the original sales receipt and be in the same condition as when purchased (all tags attached, unwashed, unused). Refunds will be applied to the original method of payment. If you paid by check, please allow 7-10 business days for a refund check to be processed and mailed to you.

How Long do Carter refunds take?

Please allow 1-2 weeks for your return to be processed. You will receive an email notification when your refund has been processed. If you have any questions about the status of your refund, please contact us at

Can you return an online purchase to the Carter store?

Yes, you can return your online purchase to any Carter store. Please bring along your packing slip (which you will find inside the package) and the credit card you used to make the purchase. We will refund the purchase price of the item to your credit card.

What’s Carter’s customer service phone number?

The customer service phone number for Carter’s is 1-888-⁠ 384-4627.

Does Carter Accept returns through the mail?

Yes, Carter offers returns by mail for items purchased online, by phone, or in-store. All returns must be postmarked within 30 days of the date you received your order and meet the following conditions:

  • Items must be unwashed, unworn, and unaltered with all original tags attached.
  • Proof of purchase is required for all returns. If you do not have your original packing slip or order confirmation email, please include a note with your return that includes your name, address, order number, and the reason for the return.
  • If you are returning a gift, please include the name and address of the person who made the purchase.
  • Returns are processed within 10-14 business days after we receive your return. You will receive an email notification when your return has been processed.
  • Please note that refunds can only be credited to the original form of payment.


Hope this article helped clear up any confusion regarding Carter’s return and refund policy. Carter’s is a great place to shop for children’s clothing, and its return policy makes it easy to get your money back if you’re not satisfied with your purchase. So go ahead and shop with confidence knowing that Carter’s has you covered!

If you have any further questions, please don’t hesitate to contact Carter’s customer service. They would be more than happy to help you with anything you need. Have you ever returned an item to Carter’s? What was your experience like? Let us know in the comments below! Visit our Return Policy site for more return and refund policies.

Leave a Comment