Backcountry Return and Refund Policy

Are you planning to buy something from Backcountry? Great! But before you do, it’s important to know their return policy in case you need to return or exchange an item.

Backcountry is a popular outdoor retailer that specializes in selling gear for activities like skiing, snowboarding, camping, hiking, and more. Backcountry’s return policy is pretty straightforward: they accept returns on most items within 30 days of purchase, as long as the item is unused and in its original packaging.

backcountry return and refund policy

There are a few exceptions to this rule, however. In this article, we will provide a detailed overview of Backcountry’s return and refund policy, including information on how to process a return or obtain a refund. We will also answer some of the most commonly asked questions about Backcountry’s return and refund policy.

Backcountry Return Policy

We know that returns and refunds can be a pain, but we want to make the process as easy as possible for you. Here’s what you need to know about our return and refund policy.

Items may be returned within 30 days of purchase for a full refund. Returns must be in new and unused condition, in the original packaging.

 backcountry customer service

Certain items are not eligible for a return, including:

  • Customized gear
  • Gift cards
  • Sale items
  • Shipping charges

Does Backcountry Accept Returns Without a Receipt?

Backcountry does accept returns without a receipt, but the refund will be issued as a store credit rather than the original method of payment. If an item is returned without a gift receipt, the refund will be in the form of store credit for the current selling price.

How Long Do You Have to Return an Item to Backcountry?

Products purchased from Backcountry may be returned within 365 days of purchase unless otherwise noted in our returns policy. All returns must be accompanied by a valid return authorization (RA) number, which can be obtained by contacting our customer service team. Returns will not be accepted without a valid RA number.

Does Backcountry offer full refunds?

We offer a full refund on most items, excluding final sale items, within 365 days of purchase. Shipping and handling charges are non-refundable. If you’re not satisfied with your purchase, you can return it to us for a refund within 365 days of the date of purchase. Please note that we do not accept returns on any final sale items. Shipping and handling charges are also non-refundable.

How long do Backcountry refunds take?

Backcountry cancel order

We aim to process all refunds within 3-5 business days of receiving your return. However, some banks and credit card companies may take longer to post the refund to your account.

Does Backcountry Accept returns through the mail?

Yes, Backcountry does accept returns through the mail. You have 30 days from the date of purchase to initiate a return. To return an item, log into your account and follow the instructions on how to generate a return label. Items must be in new, unused, and unopened condition to be accepted for a return.

Can I Return an Item to Backcountry Without the Box?

We want you to be stoked with your purchase from Backcountry, but if something isn’t quite right, we’re here to help. Returns are FREE within 60 days of purchase (except for items shipped directly from the manufacturer—see below for details). Just use our easy returns process below.

And, if you made your purchase with a Gift Card, we’ll issue you a new Gift Card for the full value of your return once we receive and process it.

Can I return an online purchase to the Backcountry store?

We are happy to accept returns for store credit or refund on most full-price, unused, and unworn merchandise within 30 days of receipt. All return shipping charges will be the responsibility of the customer unless the return is a result of our error.

Sale, closeout, and special order items may not be returned for a refund but can be exchanged for a different size or returned for store credit. To initiate a return please call us toll-free at 1-800-409-4502 to receive a Return Authorization Number (RA#).

What is the Backcountry customer service phone number?

The Backcountry customer service phone number is given below:

  • 1-800-409-4502

How to return a Backcountry item?

To start a return, pack up your item(s) to be returned along with the original packing slip and any free gifts that were included in your order. If you don’t have your packing slip, include a note with your name, order number, and the reason for the return.

If you’re returning items because they didn’t fit or weren’t what you wanted, we’ll send you a gift card for the return shipping cost (as long as it’s under $100). If you’re returning an item because it arrived damaged or defective, we’ll send you a return shipping label and refund your original shipping cost as well.


Hope this guide on Backcountry’s return and refund policy was helpful. If you have any further questions, feel free to reach out to their customer service team. They’ll be more than happy to assist you. Backcountry is a great place to shop for outdoor gear, and we highly recommend them! Thanks for reading! For more information on our Policy and Process, check out our Return Policy website.

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