Express Return and Refund Policy

We here at Express want to make sure that our customers are always happy with their purchases. That’s why we have a no-questions-asked return and refund policy. If you’re not happy with something you’ve bought from us, simply return it within 30 days for a full refund. It’s that simple.

express return and refund policy

We know that sometimes shopping can be tricky, so we want to make it as easy as possible for you. Our return and refund policy is just one way and is simple. Know all about Express return and refund policy in this article below.

Express Return Policy

We want you to love what you ordered. But in case you didn’t—perhaps it’s the wrong size, style, or color—we will gladly accept your timely return of unworn, unwashed, or defective merchandise. All returns must be made within 90 days of purchase and must include the original sales receipt or packing slip.

express customer service

For your convenience, we offer several options for returning merchandise:

  • Return in store
  • Return by mail
  • Gift card for returns

To begin your return or exchange, please visit our Returns Center. We will process your return as soon as we receive it and send you an email to confirm that your return has been received and is being processed. Please allow 2-3 weeks from the time you mail your return for us to process it.

Does Express Accept Returns Without a Receipt?

We accept returns on most items if you have your original sales receipt within 60 days of the date of purchase. If you do NOT have your sales receipt, we will offer you a store credit for the item’s lowest selling price within the past 30 days.

How Long Do You Have to Return an Item to Express?

We offer our customers a full refund on any unworn, unaltered, and unwashed merchandise with original tags attached within 30 days of the date of purchase. If you return merchandise that does not meet these requirements, we will not be able to process a refund for you. Shipping and handling charges are non-refundable. We do not offer price adjustments.

Does Express offer full refunds?

We offer our customers a full refund on items they are not completely satisfied with. Customers have 30 days from the date of purchase to return the item to us for a refund. Returns must be in their original condition, unworn with all tags attached. Refunds will be processed within 10 business days of receiving the returned item. We will notify you via email once the refund has been processed.

To return an item, please bring it to any Express store, or mail it back to us using the return label included in your order.

How long do Express refunds take?

It typically takes 3-5 business days for Express to process a refund. You will receive an email confirmation when your refund has been processed. Please note that it may take additional time for the credit to appear on your account.

Does Express Accept returns through the mail?

We accept returns by mail for items purchased on (including express Factory items), providing the merchandise is postmarked within 60 days of the date of purchase, unless otherwise noted on the product detail page. Shipping and handling charges are not refundable. If you paid for shipping, the cost of shipping will be deducted from your refund.

A return form and pre-paid return label are included in your order shipping package; if you misplace these items, please contact Customer Service at 1-888-397-3066 and we will provide replacements. Returns without a return form or pre-paid return label will be charged $8.50 for shipping and handling. If you choose to use your own carrier, please ship to the following address:

Express Returns
1110 Central Parkway South
Union City, GA 30291

Can I Return an Item to Express Without the Box?

We understand that sometimes you may need to return an item without the original box or packaging. Please note that we may not be able to process your return if the item is not in its original condition or is missing parts. All returns must meet our return guidelines in order to be accepted.

Can I return an online purchase to the Express store?

It is our goal to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you may return merchandise purchased online for a refund within 45 days of the date of shipment, provided the merchandise is returned in its original selling condition, with its original packaging and tickets attached.

 express return policy

Refunds will be made to the original form of payment. Shipping and handling charges are non-refundable. Gift cards are non-returnable and non-refundable.

What is the Express customer service phone number?

The Express customer service phone number is 1-888-397-1980.

How to return an Express item?

We gladly accept returns of unworn, unwashed, undamaged, or defective merchandise purchased on our website within 30 days of the order’s ship date. The following items cannot be returned: final sale items, gift cards, custom items, and items damaged through normal wear and tear. All other items must be returned in their original condition with proof of purchase, applicable packing slips, and tags intact.

To initiate a return, please visit our Returns Center. After logging into your account, you will be able to enter your order number and view your return options. We will send you a pre-paid return label via email once your return is processed. If you do not have an account with us, please include the packing slip with your return and indicate the reason for the return on the back of the form.

All refunds will be credited to the original form of payment. Shipping and Handling Fees are non-refundable unless an item arrives damaged or defective.


We hope this article has informed you of our return and refund policy. We want to ensure that all customers are satisfied with their purchases from us, so please don’t hesitate to contact us if you have any questions or concerns about returning an item. We look forward to helping you get the most out of your shopping experience! Thanks for choosing Express! Stay tuned to for more similar guides.

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