When shopping online, it’s important to know what kind of return and refund policy a company has in place. This is especially true when purchasing clothing items such as those available through Lulus.com. With the wide range of styles, sizes, and colors offered by this popular fashion retailer, customers need to be aware of their rights with regard to returns and refunds before making an order.
We at Lulus want you to be thrilled with your purchase. However, if you’re not satisfied for any reason, we will gladly accept a return or exchange within 30 days of your order date. Here’s what you need to know about our return and refund policy. In this article, we will discuss Lulus’ return and refund policy so that you can make informed decisions when ordering from them.
Lulus Return Policy
We want you to be happy with your purchase from Lulus. If for any reason you are not satisfied with your order, we will gladly accept returns of unworn, unused merchandise with all original tags attached within 30 days of your order’s ship date. Look for the return label included in your package and enclose it with your return merchandise.
We do not provide return shipping labels; you will be responsible for covering the shipping costs to return the item to us. Once we receive your return, we will process any refund to your credit card (minus shipping charges). Please note that it may take 5-7 business days for the credit to appear on your account.
Does Lulus Accept Returns Without a Receipt?
We want you to be thrilled with your new purchase! However, if you need to make a return, we’ve got you covered. You can return items purchased online from lulus.com for a refund within 30 days of receiving your order. All returned items must be in their original condition: unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with all tags attached. All footwear returns must include the original shoebox in its original condition and packaging.
To initiate your return, please visit our Returns Portal. You’ll need your order number and the email address you used to place your order handy. Start by finding your order in the Returns Portal, then follow the prompts to select the items you wish to return and print your return label.
How Long Do You Have to Return an Item to Lulus?
If you’re not thrilled with your Lulus.com purchase for any reason, you have up to 45 days from the time your order is delivered to return eligible items. Returns must be in as-new condition with all tags and labels attached. So start planning your post-shopping party and leave the outfit regret at home–we want you to love what you wear!
Does Lulus offer full refunds?
We offer a full refund for most items, provided that they are returned within 30 days of receipt and in their original condition (unworn, with tags, still attached). We do not offer exchanges or refunds on final sale items.
How long do Lulus refunds take?
If you are not satisfied with your purchase from Lulus.com, we will gladly accept returns of unworn, unwashed, undamaged, or defective merchandise purchased from our website for a full refund or store credit within 30 days of the purchase date. The original shipping cost is not refundable and we do not provide return shipping labels. All international orders are final sales and cannot be returned.
Does Lulus accept returns through the mail?
At this time, we do not accept returns through the mail. We only accept returns at our physical stores.
Can I Return an Item to Lulus Without the Box?
Wrong Size, Color, or Item? At Lulus, we want you to be happy with your purchase. If you are not completely satisfied, we will gladly accept qualified returns on unworn, unwashed merchandise with all original tags attached within 30 days from the date of shipment. Shipping and handling charges are not refundable. Please note that all items purchased at a discount of 30% or more off the regular retail price are FINAL SALE and cannot be returned.
Products that Do Not Qualify for a Refund:
- Bodysuits, Swimwear, and Intimates
- Accessories
- Gift Cards
- Gloves
- Hats
- Holiday Apparel
- Home Decor
- Jewelry
- Sunglasses
- Scarves & Wraps
If you believe you have received a defective item, please contact Customer Care within 3 days of receipt for instructions on how to proceed. Include your order number, style number, and details about the issue. We reserve the right to determine whether a returned item is defective.
Can I return an online purchase to the Lulus store?
Lulus strives to make your shopping experience as effortless as possible! If you’re not entirely satisfied with your purchase, we’re happy to accept returns for store credit or a refund to your original form of payment within 30 days of receipt. All returned items must be unworn, and unwashed, and have all original tags attached. Returns made after 30 days of purchase will be issued a store credit.
To start a return, please contact our amazing customer service team at customerservice@lulus.com or 1-888-582-5872 Monday-Friday 8 am-5 pm PST. They will generate a return shipping label for you to attach to your package and send back to us. Once we receive your return, we will process it within 10 business days and send you an email confirming your refund or store credit. We do not issue refunds for returns made after 60 days from the date of purchase.
What is the Lulus customer service phone number?
At Lulus, we want you to be completely happy with your purchase. If you’re not satisfied for any reason, simply return the item(s) within 30 days of receiving your order for a refund on the purchase price (minus shipping and handling). We’ll even pay for your return shipping! To start a return, just go to lulus.com/returns. Once your return is received and processed, we’ll issue a refund to your original form of payment. Please note, it can take 5-10 business days for the refund to post to your account.
How to return a Lulus item?
We want you all to be happy with your Lulus purchases, but we understand that sometimes an item just isn’t right. If you need to return an item, we are happy to offer free returns on all domestic (U.S.) orders postmarked within 30 days of your order’s ship date. Returns must be received back at our warehouse within 40 days of your order’s ship date in order for a refund to be processed. All returns must meet the following criteria:
- Items must be returned in their original condition: unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with tags intact and attached.
- Shoes must be returned in their original shoe box. Please do not use the shoe box as the shipping box.
- Beauty products, cosmetics, fragrances, and swimwear may not be returned.
- Gift cards are non-returnable and non-refundable items.
Conclusion
Now that you know more about Lulus’ return and refund policy, you can shop with confidence knowing that your rights are covered should you need to return or exchange an item. It’s important to remember that all returns must be in their original condition. If you have any further questions, please contact their customer service team. Check out ReturnPolicy.me for more useful articles related to return policies.