Welcome to our blog! Here we’ll be discussing Five Below’s return and refund policy. We know that returns can be a hassle, but we want to make the process as smooth and easy as possible for our customers.
We want you to love your purchase from our store, but if something isn’t quite right, we’ll take it back. No questions asked. Simply fill out our return form online and send your item back to us using the provided shipping label. Know the complete details about Five Below’s return and refund policy below.
What is Five Below’s Return Policy?
Thank you for your purchase from Five Below! We hope you are thrilled with your new purchase. However, if you need to return or exchange an item, we are here to help! Our return policy is simple and easy- all you need is your original receipt or packing slip, and the item must be in its original condition and packaging. Returns with a gift receipt will be refunded as a Five Below gift card.
Here’s what you need to know:
- We accept returns and exchanges within 30 days of the date of purchase, or within 60 days if you have a Five Below store credit card.
- Items must be in their original condition and packaging.
- Shipping costs are non-refundable.
- Refunds will be issued in the same form as the original payment method (for example, if you paid with a Five Below gift card, we will issue a store credit on a new Five Below gift card).
How Long Do I have to Return an Item to Five Below?
Per our return policy, you have 14 days from your order’s delivery date to initiate a return for most items in new, unopened condition. For items that shipped directly from our vendors, you have 30 days from your order’s delivery date to initiate a return. If it’s been longer than the timeframes noted above, we, unfortunately, can’t process your return.
Does Five Below Accept Returns Without a Receipt?
Yes! Five Below gladly accepts returns of any UNUSED and UNWASHED merchandise within 30 days of original purchase. If you do not have a physical copy of your receipt or packing slip, no problem! As long as you have a valid ID, the store can look up your purchase using our database.
Does Five Below offer full refunds?
Our return policy depends on the type of product you purchased:
- For most items, we offer a full refund if you return the item within 30 days of purchase.
- For electronics and games, we offer a full refund if you return the item within 60 days of purchase.
- We do not accept returns on gift cards, food, or intrinsically perishable items.
Can I return an Item to Five Below without the box or original package?
Products in new condition (unused, unwashed, and undamaged) can be returned with or without the original packaging. If you do not have the original packaging, please return the product(s) in a well-padded shipping box or envelope.
How will I be refunded by Five Below?
If you are not satisfied with a purchase from Five Below, you may return the item within 30 days of the date of purchase. You will be refunded the purchase price of the item, minus any Shipping and Handling charges incurred by Five Below.
How Long do Five Below refunds take?
If an item you received from Five Below is defective, we will gladly exchange it for the same item. If the item is no longer available, we will offer a refund. If you paid with a gift card, the refund will be placed on a new gift card. If you paid with cash or check, we will mail a refund check to you within 10 business days. All other refunds will be credited to your original form of payment within three to five business days
Can you return an online purchase to the Five Below store?
Yes, we will gladly accept any returns of merchandise purchased from our website for a refund of the purchase price (excluding shipping & handling charges) at any of our Five Below store locations. Simply bring in your packing slip (receipt) and the items you wish to return to any store location.
What is Five Below’s customer service phone number?
Our customer service team is available Monday-Friday 9 AM-5 PM EST. Please call 1-888-453-6690 and one of our representatives will be happy to assist you.
Does Five Below Accept returns through the mail?
At Five Below, we want you to be thrilled with your purchase. However, if you need to return or exchange an item, we’re here to help. Here are the important details:
- We accept returns and exchanges within 30 days of the date of purchase, provided the item is in its original condition, with original tags attached.
- All food items, perishables, intimates, cosmetics, fragrances, and certain electronics are final sale and cannot be returned or exchanged.
- A valid original receipt or packing slip is required for all returns and exchanges. Returns and exchanges without a valid original receipt or packing slip will not be accepted.
- We will gladly issue a refund in the same form of payment as was used for the original purchase. If you do not have your original receipt or packing slip, please see our No Receipt Returns Policy below.
To return an item by mail:
- Pack your return securely, in the original package if possible, and include your packing slip (required).
- For items that arrived without a box (for example apparel), place the item in a sturdy shipping envelope.
- We recommend using a shipping method that provides tracking information so that you can confirm when we’ve received your return.
- Be sure to keep your return tracking number until your refund has been processed.
- Mail your return to:
DriveExton PA 19341
That was all about Five Below’s return and refund policy. Hope this article has cleared up any questions you have about returning and refunding items from Five Below. Please note that their return and refund policy may change or be updated from time to time, so make sure to check back for the latest information. Check out our ReturnPolicy.me website for more updates and useful guides.