Gucci Return and Refund Policy

Do you want to know the Gucci return and refund policy in detail? If yes, then this guide is for you. We know that sometimes things just don’t work out. That’s why we offer a free return or exchange on most items within 30 days of purchase.

Gucci Return and Refund Policy

So if you’re not happy with your new Gucci shoes, handbag, or clothing, simply bring it back to us and we’ll help you get what you really want. We want you to be happy with your purchase, and we’ll do whatever we can to make sure you are. So go ahead and shop at Gucci!

Gucci Return Policy

If you are not satisfied with your purchase, we will accept a return of Merchandise that is unworn, unwashed, and has its original hangtags attached, within 30 days of the date of purchase. Shipping and handling charges are not refundable.

gucci return policy after 30 days

Merchandise purchased online can only be returned by mail. If you would like to initiate a return please contact us through our site. We will send you an email with further instructions on how to proceed with your return.

Does Gucci Accept Returns Without a Receipt?

Gucci does not accept returns without a receipt. All returns must be accompanied by a valid proof of purchase, which can be a store-bought gift receipt, an e-receipt, or an order invoice. If you do not have a receipt, the store will not process your return.

How Long Do You Have to Return an Item to Gucci?

If you’re not completely satisfied with your purchase, you can return it within 30 days of the date you received it, as long as it is unused, unwashed, and in its original packaging. If you meet these criteria and have your original receipt or packing slip, you can return your item to one of their stores or by mail.

Does Gucci offer full refunds?

Gucci offers a full refund on items that are returned within 30 days of the delivery date. The items must be unused, undamaged, and in their original packaging with all tags attached.

A refund will be credited to the original form of payment used to make the purchase. If you paid by credit card, it may take up to 10 business days for the credit to appear on your statement.

To start a return, simply go to the Returns Center on and follow the instructions. Once your return is received and inspected, a refund will be processed within 10 business days.

How long do Gucci refunds take?

The refunds usually take 5-10 business days to process. Once your return is processed, you will receive an email confirmation. Please note that refund times may vary depending on your payment method (e.g., credit card, PayPal, etc.).

Does Gucci accept returns through the mail?

Yes, the store accepts returns through the mail. You can return your purchase within 30 days of the date of delivery. All returns must be postmarked within 30 days of the date of delivery.

To return an item, you will need to include the original packing slip and a Gucci return form, which can be obtained by calling customer service at 1-877-482-2430. Gucci does not accept COD or third-party billing for returned merchandise.

Can I Return an Item to Gucci Without the Box?

If you do not have the original box or packaging materials, we will be unable to process your return. Please note that it is advantageous to keep your box and packaging materials as they act as a protective measure for your merchandise.

Can I return an online purchase to the Gucci store?

Purchases made on can be returned for a refund within 30 days from the date of shipment.  Please note that items must be returned in their original condition, with all labels and tags attached, and in the original dust bag or box.

gucci return policy in-store

Custom-made, bespoke, or made-to-order items cannot be refunded. We regret that we are unable to offer refunds on any sale items that have been bought either in-store or online. In order to return an item, please follow the instructions on the Returns Form included with your shipment. For your convenience, you may also request a pickup by contacting Customer Care.

Please note that shipping and handling charges are non-refundable and return shipping will be at your expense. We recommend that you use a traceable and insurable shipping method as we are not responsible for items until they are received at our warehouse.

What is the Gucci customer service phone number?

The Gucci customer service phone number is 1-877-482-2430.

How to return a Gucci item? 

To return an item by mail, please follow the instructions below. You will need your order number, which can be found on your packing slip or confirmation email.

  • Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible).
  • Include a note with your name, address, phone number, and order number; and indicate whether you are requesting a refund or exchange.
  • Mail your return to the following address:
  • Gucci Returns
    c/o eCommerce Returns
    114 West 18th Street New York, NY 10011


We hope that this article has been helpful in learning about the return policy of Gucci. Now that you know their return policy, shop with confidence. If you ever have any questions or need help with a purchase, don’t hesitate to reach out to our website. Visit our website today for more similar articles. 

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