Zales Return and Refund Policy

If you are looking to buy an expensive piece of jewelry, you may be thinking about shopping at Zales. Zales is a well-known retailer of high-end jewelry, and they offer a generous return and refund policy. They have a wide selection of beautiful pieces and offer a great return and refund policy.

zales return and refund policy

If you’re not satisfied with your purchase, we’ll be happy to help you return or exchange it. Simply bring your item and receipt to any Zales store and our knowledgeable staff will assist you. In this article, we will discuss the details of that policy, so that you can make an informed decision about whether or not to shop at Zales.

What is Zales Return Policy?

Zales Jewelers offers a 30-day refund policy on most items that are returned in-store or by mail. If you’re not satisfied with your purchase, simply return it within 30 days for a full refund or exchange.

There are a few exceptions to this policy:

  • Customized items such as engraving, ring sizing, or setting cannot be returned or refunded.
  • Shipping and handling charges are non-refundable.
  • Sale items may be subject to a shorter return window; please check the item’s details page for more information.

To start a return, visit our online Returns Center or call customer service at 1-800-311-5393 to obtain a Return Authorization Number (RA#).

How Long Do I have to Return an Item to Zales?

 zales customer service

Zales gives you 60 days to decide whether to keep an item or return it for a refund. If you have your original receipt, you’ll receive a refund in the same form of payment used to make the purchase. If you don’t have a receipt, you can still receive a store credit. All returns must be in original condition, which means unworn, unaltered, and undamaged.

Does Zales Accept Returns Without a Receipt?

If you do not have a copy of your original sales receipt, we may be able to locate your purchase in our system by using the credit card you used at the time of sale or by your store account number. If we are unable to locate your purchase, we will require a driver’s license, state-issued ID, or passport for all refund and exchange transactions.

If you do not have any of the above forms of identification and are unable to produce a sales receipt, we will offer you a store credit in the form of a gift card for the lowest selling price of the item within the past 30 days.

Does Zales offer full refunds?

If you’re not completely satisfied with your purchase, we offer a 30-day money-back guarantee for both in-store and online purchases. Within 30 days of purchase, you can return or exchange your item (excluding shipping and handling charges) by bringing it to a store or by mail.

All returns must be accompanied by a dated sales receipt, and items must be in original condition and purchased at a Zales store to qualify for a refund. Refunds will be issued in the original form of payment.

Can I return an Item to Zales without the box or original package?

Zales does not require the box or original packaging for returns, however, if you have it, please include it with your return. If you do not have the original box or packaging, please secure the jewelry in another small box to prevent damage during shipping. Please remember to insure your return and get a tracking number from your carrier. Zales is not responsible for lost or stolen items.

How will I be refunded by Zales?

If you are unsatisfied with your purchase from Zales for any reason, you may return the item within 30 days for a full refund of the purchase price, provided the item is accompanied by a sales receipt and is in new and unused condition. Returns without a receipt will be refunded at the current sale price. Shipping and handling charges are non-refundable.

How Long do Zales refunds take?

If you’re not satisfied with your purchase from Zales for any reason, you can return it within 30 days for a refund of the purchase price. All returns must be in their original condition, unused and unaltered. For more information on our return policy, please see our full Return Policy here.

 zales jewelry

To initiate a return, please contact Customer Service at 1-800-311-5393 to obtain a Return Authorization Number (RA#). Returns without an RA# will not be accepted. Once you have obtained your RA#, please write it on the outside of the package and include a copy of your invoice or packing slip. Packages should be returned via a trackable method such as UPS or FedEx to ensure proper delivery. Shipping and handling charges are not refundable.

Can you return an online purchase to the Zales store?

Yes, you can return an online purchase to any of our stores within 30 days of purchase, as long as you have the original documentation and the item is in new, unaltered, and undamaged condition.

What’s Zales’s customer service phone number?

Zales customer service can be reached at 1-800-311-5393. Monday through Friday 8 a.m. to 10 p.m. EST, and Saturday 9 a.m. to 9 p.m. EST.

Does Zales Accept returns through the mail?

Yes, you can return your item by mail. The store will accept returns of merchandise that were shipped to you within 30 days of the date of purchase. All returns must be in new and unused condition, with all original tags and packaging attached. If you do not have the original sales receipt, we will happily provide you with a store credit for the current selling price of the item.


That was all about the return and refund policy of Zales. As you can see, it is relatively straightforward and provides a good level of protection for customers. If you are looking to buy expensive jewelry, then Zales is definitely worth considering! Just make sure to read their terms carefully before making a purchase. That way, you will be able to get the most out of Zales’ return and refund policy. Thanks for reading! Reach out to our website for any doubts and queries.

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