Journeys Return and Refund Policy

We know that life is full of surprises and that sometimes things don’t go as planned. That’s why we have Journeys return and refund policy for our journey packages.

Journeys Return and Refund Policy

We want you to be happy with your purchase, and if for any reason you’re not, we’ll work with you to make it right. So please take a look at our policy and if you have any questions, don’t hesitate to contact us.

What is Journeys Return Policy?

Journeys now offer FREE Returns in Stores and by Mail for items purchased online! You have 60 days from the time you receive your order to return merchandise purchased from

 journeys return policy worn shoes

In-Store Return Policy: You may return items to any Journeys store location. Please remember to bring your packing slip (or gift receipt) and the credit card you used for the original purchase.

By Mail Return Policy: If you are not able to make it into a store, don’t worry, we will still accept your return by mail. To begin your return, please click here and follow the instructions on the screen.

How Long Do I have to Return an Item to Journeys?

Journeys offers a 45-day return policy for most items, as well as a 60-day return policy for items purchased with a gift card. If 45 or 60 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable.

To start a return, you can contact our Customer Service at 1-888-324-6356 or visit the nearest store location. If your return is accepted, you will be responsible for paying the cost of shipping your item back to Journeys. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance when returning an item back to our store.

Does Journeys Accept Returns Without a Receipt?

Because it is a large chain store, they have a more lenient policy when it comes to returns without a receipt. You can return any item within 60 days of purchase as long as you have a valid ID. The refund will be processed as a store credit.

Does Journeys offer full refunds?

No, this store does not offer full refunds. However, if you are not satisfied with your purchase, you can return it within 45 days of the purchase date for a store credit or exchange. All returned items must be in new and unused condition, with all original tags and packaging attached.

Can I return an Item to Journeys without the box or original package?

Yes, you can return an item to Journeys without the box or original package, as long as it is unused, unworn, and in its original condition with all tags attached. If you do not have the original packaging, please include a note with your name, order number, and reason for return. Your refund will be processed within 10-14 business days after we receive your return.

How will I be refunded by Journeys?

This store will process your refund as soon as possible, but please allow up to 10 business days for the refund to appear in your account. The refund will be made using the same payment method you used when making the original purchase.

How Long do Journeys refunds take?

Journeys refunds take 3-5 business days to process.

Can you return an online purchase to the Journeys store?

 journeys return policy without box

Yes, you can return your online purchase to any Journeys store as long as you have your online order confirmation or packing slip and the credit card you used to make your purchase. You will receive a refund in the form of a gift card for the amount of your purchase.

What’s Journeys’s customer service phone number?

The best way to reach customer service is by using our contact form. We will do our best to get back to you as soon as possible. Our phone number is 1-888-324-6356, but we are only available Monday – Friday, 9 am – 5 pm EST.

Does Journeys Accept returns through the mail?

Journeys does accept returns by mail for items that were purchased either through our stores. Returns must be postmarked within 45 days from the order’s ship date to receive a full refund in the form of the original payment method.

If 45 days have passed since your purchase was shipped, they can offer you a merchandise credit equal to the current selling price of the item(s). Items must be returned in their original packaging, unworn, and with all original tags attached. Shipping and handling charges are not refundable.


Thanks for shopping with Journeys. If you don’t like your purchase, you can return the item for an exchange or get a full refund within 45 days (terms and conditions applied). Looking for more information on our return policy? Visit our website at! Have a great day 🙂

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