Welcome back to Hello Molly, the only blog that covers the important topics of return and refund policy. In our last post, we discussed the ins and outs of returns, so be sure to check that out if you’re not familiar with the process. Today, we’re going to talk about refunds.
If you’re not satisfied with your purchase, we offer a full refund within 30 days of receipt. We’ll even pay for return shipping! Just contact our customer service team and they are going to help you out. Know all about Hello Molly’s return and refund policy below.
What is Hello Molly’s Return Policy?
At Hello Molly, we want you to be thrilled with your new purchase. However, if for any reason you’re not completely satisfied, we gladly accept returns of unworn, unwashed, or defective merchandise for a full refund within 30 days of the delivery date. Simply use the pre-paid shipping label included in your order for FREE returns. Shipping and handling charges are non-refundable.
Purchases made with a gift card will be refunded as a store credit. If you return an item purchased with a combination of a gift card and another form of payment, the refund will be issued to the original form of payment. If you have any questions or concerns, please don’t hesitate to contact our Customer Care team who will be more than happy to assist you.
How Long Do I have to Return an Item to Hello Molly?
We will gladly accept a return for store credit or a refund on full-priced items within 21 days from the date you received your order. All items must be returned in their original condition, unworn with all tags and labels attached.
Returned items that do not meet our policy will not be accepted and will be sent back to the customer. Sale items can only be returned for store credit, no refunds will be given on sale items.
Does Hello Molly Accept Returns Without a Receipt?
Hello Molly does accept returns without a receipt under the following circumstances: if you have a valid ID if the item is in its original condition, and if it is within 30 days of the date of purchase. If these criteria are met, you will be given a store credit for the current selling price of the item.
Does Hello Molly offer full refunds?
Hello Molly does not offer full refunds on any items. If an item you received is faulty, Hello Molly will offer a store credit for the value of the item. If you have changed your mind about an item, you are welcome to return it for a store credit.
Can I return an Item to Hello Molly without the box or original package?
Although we understand that sometimes boxes or product packaging can go missing, we, unfortunately, cannot process a return for an item without the original box or product packaging. If you believe your item meets our return requirements but do not have the original box or product packaging, please reach out to our Hello Molly customer care team at customercare@hellomolly.com for further assistance.
How will I be refunded by Hello Molly?
We offer our customers a store credit or refund on most items, depending on the item’s condition. All of our products have a tag that indicates the return policy.
Full-priced items in new condition (including all original packaging and tags) can be returned for a refund to your original form of payment, store credit, or exchange for a different size or style.
Sale items are eligible for a return for store credit or exchange only. All final sale items are marked accordingly on both the website and the product’s tag.
Items must be returned within 30 days of receipt to be eligible for a store credit or refund. Items must be returned in their original condition (unworn, unwashed, unaltered) with all tags attached.
How Long do Hello Molly refunds take?
At Hello Molly, we want you to be thrilled with your purchase. However, if you are not satisfied with your purchase, we will gladly accept the return of unworn, unwashed, or defective merchandise purchased on www.hellomolly.com within 21 days of the order date for a full refund to your original form of payment. Shipping and handling charges are not refundable.
Can you return an online purchase to the Hello Molly store?
Hello Molly gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased through our website for a full refund or exchange within 14 days of receipt. Shipping and handling charges are non-refundable.
Please note that we cannot accept returns of certain items, including swimwear, lingerie, and items on sale. All items must be returned in their original condition (including hangers, tags, and packaging) with the return form included in your order.
To initiate a return, please fill out the return form included in your package and follow the instructions on the form. Once we have received your returned item, we will process your refund/exchange within 5-7 business days. We will send you an email to notify you when the refund has been processed.
What’s Hello Molly’s customer service phone number?
If you have questions about an order, our customer service representatives are available Monday to Friday from 8:30 am to 5:00 pm EST. You can reach us by phone at 1-855-999-6654 or by email at customercare@hellomolly.com
Does Hello Molly Accept returns through the mail?
Hello Molly does accept returns through the mail. We accept returns of new, unworn, and unaltered items within 14 days of the date you received your order. Items must be returned in their original state with all tags attached. Shipping charges are not refundable.
Conclusion
Hope this article helped you understand Hello Molly’s return and refund policy. If you have any questions or concerns, be sure to contact the customer service team today! Thanks for reading. If you would like to know the return policies of other stores, visit our ReturnPolicy.me website today.