Mercari’s Return and Refund Policy

If you’re a fan of online shopping, there’s a good chance that you’ve heard of Mercari. It’s one of the most popular online marketplaces in the world, and it has millions of users. If you’re thinking about buying something from Mercari, it’s important to understand their return and refund policy. If you’re not happy with your purchase, we’ll gladly accept returns or issue a refund within 14 days of delivery.

mercari's return and refund policy

All we ask is that you send the item back in its original condition and packaging. That way, we can help make sure that our buyers have a great experience on Mercari. In this article, we’ll explain everything you need to know about returning or exchanging an item on Mercari. We’ll also cover how to get a refund if your order doesn’t arrive on time.

What is Mercari’s Return Policy?

If an item you received is not as described, we’ll take it back. You have 3 days to request a return after your item is delivered. To start a return, go to My Orders in the app and select the item you’d like to return. If you bought your item as a guest, click here to start a return.

mercari policy

If you don’t have the app, sign in to your Mercari account on a web browser and select the item you’d like to return. Then, click Start a Return.

How Long Do I have to Return an Item to Mercari?

Generally, you have up to three (3) days after receiving an item to request a return through the Mercari app or website. If you receive an item that is damaged, defective, or not as described, you may be eligible for a full refund. In some cases, Mercari may be able to provide a partial refund.

Does Mercari Accept Returns Without a Receipt?

Unfortunately, we are unable to process any returns without a valid receipt or order number. We apologize for any inconvenience this may cause. If you have any questions, please contact our Customer Service team at 1-888-325-2168 and we’ll be happy to assist you.

Does Mercari offer full refunds?

We offer a full refund on items if you have initiated a return within 7 days of receiving your order and the item is still in its original condition (unworn, unaltered, with tags, still attached). If the return is due to our mistake (incorrect item, damaged item, etc.), we will also refund your return shipping charges.

To start a return, please visit our website and log into your account. Once you are logged in, go to “My Mercari” and select “Return/Refund.” Select the item(s) you would like to return, and the reason for your return. Choose “Return for Refund” as your preferred method and click “Submit.” We will review your request and generate a shipping label for you if the return is approved. Please note that all returns must be authorized before being sent back to us.

Can I return an Item to Mercari without the box or original package?

If you do not have the original box or packaging, you will still be able to return your item to Mercari, but you may be charged a 20% restocking fee. All returned items must be in the same condition as when they were sold, and all parts, accessories, and paperwork must be included.

How will I be refunded by Mercari?

We’re happy to refund the Mercari fees when an item is returned that doesn’t match the listing description. If you paid for shipping, we’ll refund that too if the return is a result of our error (e.g., we sent the wrong item) or the seller’s error (e.g., they sent you a damaged item).

We process refunds as soon as we receive notice of a return, but it may take 3-5 business days for the refund to appear in your account depending on your bank or credit card issuer.

How Long do Mercari refunds take?

If your return is accepted by the seller, Mercari will issue your refund within 2-3 business days. This time frame includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Can you return an online purchase to the Mercari store?

At this time, we do not have any physical stores where you can return items. However, we do have a very easy and convenient return process for items that were purchased through our website or app.

To start a return, simply go to your Purchases page and select the item(s) you would like to return. Then, choose the reason for your return and whether you would like a refund or Mercari Credit. Once you’ve submitted your request, we’ll send you a shipping label that you can use to send the item back to us.

mercari support

For items that are returned within our 14-day return window and are not damaged, defective, or different from what was described, we will issue a refund to your original form of payment. For items that are returned outside of our return window or are damaged, defective, or different from what was described, we will issue Mercari Credit in the amount of the item’s current value.

What’s Mercari’s customer service phone number?

We’re happy to help! Our customer support number is 1-888-325-2245 and we’re available Monday – Friday, 9 a.m. – 5 p.m. EST.

Does Mercari Accept returns through the mail?

Yes, Mercari does accept returns through the mail. You have 14 days from the time you receive your item to initiate a return. To start a return, you first need to go to your order history and select the item you would like to return.

From there, you will be prompted to select the reason for your return and given instructions on how to proceed. Once your return is processed, you will be refunded in the form of Mercari credits that can be used toward your next purchase.


That was all about Mercari’s return policy! We hope this article was helpful in explaining the ins and outs of returning items. Remember, when in doubt, always contact their customer support! They’re always happy to help. Do you have any tips for other Mercari users? Let us know in the comments below! Happy shopping! Check our other guides at to know more about returns and refunds.

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