Nasty Gal’s Return and Refund Policy

Nasty Gal is committed to providing our customers with the best possible shopping experience. We offer a full refund or exchange on any item that is returned to us within 14 days of delivery, provided that the item is in its original condition and packaging.

nasty gal's return and refund policy

To start your return or exchange, please visit our Returns Center and you can easily exchange or get a full refund on your purchase from our store. If you want to know how to return an item to Nasty Gal

What is Nasty Gal’s Return Policy?

We offer our customers a store credit or refund on most items, depending on the item’s condition. All of our products have a condition description on their listing page, so please make sure to check that before you finalize your purchase. If you have any questions about a product’s condition, feel free to contact our Customer Care team.

nasty gal return policy

Here’s a breakdown of what types of items can be returned and how:

  • Clothing, shoes, and accessories must be unworn and in original condition with all tags attached.
  • Beauty products must be unopened and in original condition.
  • Home goods must be unused and in original condition.
  • Sale items are final sale and cannot be returned.
  • Gift cards are non-returnable.

To process a return, please contact our Customer Care team to get started.

How Long Do I have to Return an Item to Nasty Gal?

Nasty Gal accepts returns on most items, as long as they are postmarked within 30 days of the order’s delivery date. We do not accept returns on final sale items, swimwear, undergarments, or beauty products. If you believe your item is defective, please contact our Customer Care team within 14 days of receiving your order by clicking here.

Does Nasty Gal Accept Returns Without a Receipt?

Nasty Gal does not accept any returns without an original receipt or packing slip. All items must be returned in the original condition with all tags still attached. Returns will be credited to the original form of payment. Shipping and handling charges are non-refundable. If you return an item that was purchased using a discount or promo code, you will only be refunded the amount actually paid after the discount was applied.

Does Nasty Gal offer full refunds?

We offer full refunds on all items, no questions asked. If you’re not happy with your purchase, simply return it to us within 30 days and we’ll give you a full refund. Please note that all items must be returned in their original condition, with all tags still attached.

Can I return an Item to Nasty Gal without the box or original package?

If you bought an item from Nasty Gal and it came in a box or with any type of original package, we, unfortunately, can’t accept a return without it. All items must be returned unworn, undamaged, and with all tags attached to their original packaging. Returns that are damaged, worn, or do not have their original tags attached will not be refunded.

How will I be refunded by Nasty Gal?

We will process your refund as soon as we receive the items back from you. We’ll send you an email to let you know when this happens. The time it takes for the refund to show in your account depends on your bank or card issuer. If you have any questions about your refund, please contact our Customer Care team.

How Long do Nasty Gal refunds take?

nasty gal return address

Nasty Gal will process your return as soon as we receive your package. You will receive an email notification from us once we have processed your refund. Please allow 5-10 business days for the refund to post to your original form of payment.

Can you return an online purchase to the Nasty Gal store?

Unfortunately, we are not able to process online returns at our stores. We apologize for any inconvenience. If you would like to return your purchase, please follow the steps below:

  • Head to our Return Portal within 30 days of your purchase.
  • Select the items you’d like to return and the reason for your return.
  • Once your return is processed, you will receive a prepaid shipping label to attach to your package. Please make sure all original tags are still attached and that your items are in their original condition, otherwise, we won’t be able to accept the return.
  • Include your order number, email address, and full name inside the package so that we can locate your order when it arrives back at our warehouse.
  • Once we receive your returned package, we will process your refund within 10 business days. We will send you an email confirmation when your refund has been processed

What’s Nasty Gal’s customer service phone number?

Nasty Gal’s customer service phone number is 877-686-7874.

Does Nasty Gal Accept returns through the mail?

Nasty Gal does accept returns through the mail for most items as long as you have your original invoice and the item is in its original condition. To start a return, head to the Nasty Gal website and begin the process by entering your order number and email address.

You will then be able to print out a shipping label to attach to your package. For more information on how to return an item through the mail, visit Nasty Gal’s returns page.


Nasty Gal’s return policy is pretty simple and straightforward once you understand it. I would recommend reading through it before making a purchase. Hope this article was of some help. Remember, when in doubt reach out to the company directly. And as always, happy shopping! Do you have a story about a return gone wrong? Share it in the comments below! Don’t hesitate to reach out to us at for more queries or doubts.

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