Homegoods Return and Refund Policy

Looking for the Homegoods return and refund policy? If yes, then you are at the right place. In this blog post, we have provided an in-detail explanation of the return, exchange, and refund policies that are offered at all the Homegoods stores.

homegoods return and refund policy

Homegoods is committed to providing our customers with the best possible shopping experience. If for any reason you are not satisfied with your purchase, we will gladly accept returns or exchanges within 30 days of the date of purchase. To know the complete terms and conditions, return and refund procedure, and more, scroll down.

Homegoods Return Policy

Homegoods offers a refund or exchange on most items, provided they are returned within 30 days of purchase, accompanied by a sales receipt. All returns and exchanges must be accompanied by a valid photo ID. The company does not accept returns on mattresses, furniture, or rugs. Store credit will be given for these items.

homegoods return policy

In order to return an item, it must be in its original packaging and in a resalable condition. If you do not have the original packaging, the item must be able to be repackaged for transport. Once the return is processed, you will receive a refund for the purchase price of the item to the original form of payment. Shipping and handling fees are non-refundable. If you received free shipping on your order, the standard shipping fee will be deducted from your refund.

Does Homegoods Accept Returns Without a Receipt?

In general, we accept returns within 30 days of purchase. Some items have a longer return period, as noted on the item’s product page. If you don’t have your original receipt, we may be able to locate your purchase in our system using the credit or debit card you used. If we are unable to locate your purchase, a refund or exchange will not be possible.

How Long Do You Have to Return an Item to Homegoods?

Homegoods stores accept returns of unused, unwashed merchandise in its original packaging with tags attached for up to 30 days from the date of purchase. Returns made after 30 days will be refunded via merchandise credit. Seasonal items and gift cards are not returnable or refundable.

Does Homegoods offer full refunds?

Homegoods does not offer refunds for any reason. All sales are final.

How long do Homegoods refunds take?

Homegoods does not state how long refunds will take to process on their website. However, if you paid for your item with a credit card, it may take up to 7-10 business days for the refund to appear on your statement. If you paid with a check or money order, your refund will be mailed to you within 7-10 business days.

Does Homegoods Accept returns through the mail?

Yes, Homegoods accepts returns by mail. To return an item by mail, follow the steps below:

  • Pack the item(s) securely in the original product packaging if possible. enclose a copy of your packing slip with the items you are returning
  • All returns must be sent via a traceable method (we recommend UPS, Federal Express, or USPS). Save your return tracking number to track your package.
  • Address your return to:
    Homegoods Returns Processing
    400 Returns Road Compton, CA 90220
  • You will receive an email notification from us when we receive and process your return.

Can I Return an Item to Homegoods Without the Box?

We want you to be delighted every time you shop with us. Occasionally though, we know you may need to return items. We aim to make this process as easy as possible for you. You can return most items sold either in-store or by mail within 60 days of delivery, as long as they’re in the original condition and packaging.

homegoods customer service

Here are a few things to keep in mind when returning items:

  • If you don’t have the box or packing slip, we may be able to process your return using the information from your account if you made the purchase using a credit card linked to your account or a Homegoods gift card. Be sure to have your ID and order number handy when returning an item without a box or packing slip.
  • In some cases, we may need additional information about your purchase before processing a return without a box or packing slip (for example, if multiple people have access to the same account).
  • There are a few items that can’t be returned: clearance items (see our store for more details), food, and certain electronics. If an item can’t be returned, it’ll say so on the receipt and packing slip.

Can I return an online purchase to the Homegoods store?

We accept returns of unused or damaged merchandise purchased from the website within 30 days of the order date. Shipping and handling charges are not refundable. A merchandise credit will be issued for the cost of the return shipping if you choose to use our return label. All other returns will be refunded to the original form of payment.

What is the Homegoods customer service phone number?

The Homegoods customer service phone number is 1-800-593-8693.

How to return a Homegoods item? 

To return an item to Homegoods, bring the item along with your receipt to the store. Our team members will be happy to process your return. Please note that we can only accept returns for items that were purchased within the last 30 days.


Now that you know all about the Homegoods return policy, you can shop with confidence! Whether you’re looking for a new piece of furniture or a small decor item, Home Goods is the place to find it. And if you’re not happy with your purchase, you can always take it back.

Do you have any questions about the Homegoods return policy? Leave a comment below and we’ll be happy to answer them! Visit for more information.

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