Publix’s Return and Refund Policy

Looking for Publix return and refund policy? This guide is for you. Publix’s return and refund policy is one of a kind. They offer a full refund or exchange on a purchased item in case the customer wants to return it. The refunds may take a few days of time to be processed.

publix return and refund policy

We’re sorry for the inconvenience, but all returns and refunds must be processed through our corporate office. We understand that this may be an inconvenience for our customers, but our number one priority is to ensure the safety of our employees and shoppers. We appreciate your cooperation during this time.

What’s Publix’s Return Policy?

Publix return policy states that they will refund the purchase price of any item, with certain exceptions, as long as you have a receipt. Returns without a receipt may be refunded at the current selling price. If an item is on sale, you will receive the sale price. All electronics and media items must be returned within 7 days for a refund.

publix return policy different store

There are certain items that are not refundable:

  • Alcohol
  • Customized or special order items
  • Opened computer software, music, and videos

How Long Do I have to Return an Item to Publix?

We want you to be satisfied with your Publix purchase. If not, we’ll make it right — guaranteed.

You may return most items sold by Publix Super Markets, Inc. within 30 days from the date of purchase with an original sales receipt. Returns without a receipt will receive a merchandise credit based on the lowest selling price in the last 30 days.

If you’re not satisfied with your purchase for any reason, simply return the item with a sales receipt to any Publix store for a refund or exchange.

Does Publix Accept Returns Without a Receipt?

Under most circumstances, Publix Super Markets stores will accept a return without a receipt. For returns of non-food items, we will offer you either a refund in the form of a Gift Card or we will offer an even exchange for the item if it is still available in our stores. If you do not have your receipt and the item was paid for with cash, a check, or a credit/debit card, we will give you a cash refund.

To return an item that was paid for with food stamps (EBT), you must present your receipt and we will give you a refund in the form of a Gift Card. The same is true if you used WIC benefits to pay for the item — you must have your original WIC General grocery voucher or check to receive a refund in the form of a Gift Card. We are unable to provide cash refunds for items purchased with food stamps or WIC benefits.

All returned prescription medications must be returned to our pharmacists regardless of whether you have your original receipt or not. A valid photo ID is required when returning prescriptions.

Does Publix offer full refunds?

No, Publix does not offer full refunds on any returns. All returns are refunded as store credit in the form of a gift card.

Can I return an Item to Publix without the box or original package?

At Publix, we guarantee your satisfaction with every purchase. If for any reason you are not satisfied with a Publix brand product, please return the unused portion with your sales receipt to your store for a replacement or refund. We also offer a refund or replacement on any private label products ( products with the green ‘Bestsels’ tag) that do not meet your expectations.

How will I be refunded by Publix?

At Publix, we want you to be satisfied with your purchase. If for any reason you are not, we will gladly replace the item or give you a refund. The following return and refund policy is applicable to all their stores.

publix return policy time limit

Products eligible for a refund or exchange must be in the original packaging and have a valid receipt. Processing time for refunds may vary depending on the payment method used. All refunds will be credited to the original form of payment.

Warranties for electronics and other select items are handled by the manufacturer; please contact them directly for further assistance.

How Long do Publix refunds take?

Most refunds are processed within 3-5 business days after your return is received by our Returns Department. Returns can take longer to process during peak return periods (generally January through mid-March).

If you used a credit or debit card, we’ll refund your account within 3-5 business days of receiving the returned merchandise. If you used PayPal, we’ll initiate your refund immediately after receiving the returned merchandise

Can you return an online purchase to the Publix store?

Products purchased from their site can be returned to any Publix Super Market. We also offer returns by mail for items purchased from the website, excluding grocery items.

To return an item you purchased from the site:

  • Bring the item and your packing slip or order confirmation email to any of their stores. If you don’t have your packing slip or order confirmation email, please see an associate for assistance.
  • Items must be in the original packaging and in new, unopened condition to receive a refund in the original form of payment.
  • If you don’t have your packing slip or order confirmation email, please see an associate for assistance and have your ID ready when you visit the store as we’ll need to look up your purchase history.

What is Publix’s customer service phone number?

If you have a question or concern that isn’t answered in our FAQs, please call us at 1-800-242-1227 Monday–Friday, 8:00 a.m.–7:00 p.m. ET. We’ll be happy to assist you.

Does Publix Accept returns through the mail?

No, at this time Publix does not accept returns through the mail. We apologize for any inconvenience this may cause.


Hope this article helped you understand all about the Publix return and refund policy. If you want to contact customer service at Publix for any help or queries, you can contact them at the given customer service number. For more informative guides, visit our website. Thanks for reading.

Leave a Comment