T-Mobile’s Return and Refund Policy

We’ve all been there – you buy something online, and it’s not quite what you wanted. Luckily, T-Mobile has a great return and refund policy to make sure you’re satisfied with your purchase. Here’s everything you need to know about returning or exchanging an item from T-Mobile.

t-mobile return and refund policy

T-Mobile is a leading cell phone service provider in the United States. The company offers a wide variety of cell phones, plans, and services to its customers. If you’re not satisfied with your purchase from T-Mobile, you can return it within 14 days of the date of purchase.

What is T-Mobile’s Return Policy?

Products purchased from T-Mobile can be returned within 14 days of the date you receive your order. Returns are only accepted for products that are in a new, unopened condition and have all accessories and manuals included.

 t-mobile defective phone return policy

Refunds will be processed to your original form of payment within 3-5 business days of receiving your return. If you do not have your original form of payment, a t mobile gift card will be issued. Shipping charges are non-refundable.

How Long Do I have to Return an Item to T-Mobile?

You have 14 days from the day you receive your device to return it. You’ll have the option to return your device for a refund or a different device. If you choose a refund, we’ll give you back the purchase price of your device (and any applicable taxes and fees) when we receive and process your return.

Does T-Mobile Accept Returns Without a Receipt?

No, T-Mobile stores do not accept returns without a receipt. All returns must be made within 14 days of the original purchase, and you will need to provide a photo ID to process the return. If you do not have a receipt, the return will be processed as a store credit.

Does T-Mobile offer full refunds?

If you’re not satisfied with your device or accessories purchase, you can return them to any of our stores within 14 days for a full refund.

Can I return an Item to T-Mobile without the box or original package?

If you have the original packaging and accessories, we prefer that you return your device in those. But if you don’t have them or they’re damaged, we may still be able to refund you. Give us a call at 1-877-453-1304 and we’ll help you through the process

How will I be refunded by T-Mobile?

If you cancel your line of service, you’ll receive a prorated refund for your Device Payment Plan balance, minus the device trade-in/promotional credit recoveries and any early termination fees that may apply. If there is a remaining balance on your account after the devices are paid off, we’ll refund that to you.

If you cancel before all installment payments are made, you will owe the remaining balance on the device which will be subject to our standard terms and conditions for delinquent accounts.

How Long do T-Mobile refunds take?

Refunds usually take 3-5 business days to process but may take up to two billing cycles to show up on your statement. If you’re returning a phone that you financing, your refund will be applied to the remaining balance of your phone.

Can you return an online purchase to the T-Mobile store?

You may return most new, unopened items sold by the store within 14 days of purchase for a full refund. If you bought your device online, you can return it to any store. If you bought your device from another retailer, you’ll need to return it there.

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Shipping and restocking fees may apply. To start a return, go to My T-Mobile and sign in to your account. In the top navigation bar, select Support > Device support > Submit device return request.

What is the T-Mobile customer service phone number?

T-Mobile’s customer service phone number is 1-877-746-0909.

Does T-Mobile Accept returns through the mail?

You may return most new, unopened items sold by T-Mobile within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Items should be returned in their original product packaging. If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu, and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


If you’re not satisfied with your purchase from T-Mobile, you can return it within 14 days of the date of purchase. You’ll need to have your original receipt and the device must be in new, unactivated, and undamaged condition. If you meet these conditions, you can return the device to the store or ship it back through the mail. Hope this information was helpful. Stay in touch with ReturnPolicy.me for more useful articles.

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