Welcome to the Tory Burch blog! We’re excited to share our latest return and refund policy with our loyal customers. Our new policy is designed to make returns and exchanges easier than ever, so you can keep shopping with us worry-free. Tory Burch is a popular fashion designer who offers a variety of stylish clothing, shoes, and accessories for women.
While the company’s products are generally of high quality, customers may occasionally find themselves needing to return or exchange an item. Fortunately, Tory Burch has a generous return policy that allows customers to return most items within 30 days of purchase, as long as they have the original sales receipt. Read on to know more below.
What is Tory Burch’s Return Policy?
We want you to be happy with your purchase, so we accept returns of most items sold on www.toryburch.com, by mail or in our stores within 30 days of purchase, provided they are unused, unworn, and in their original packaging with the original sales receipt or packing slip.
Certain items have different return policies as noted on their product pages. Those items include:
- Final sale items (no returns)
- Made to Order items (see below)
- Monogrammed or personalized items (no returns)
- Gift Cards (no returns)
For Made to Order furniture and other Made to Order upholstered goods, we accept cancellations within 24 hours of purchase and accept returns within 7 days of receipt. A 20% restocking fee will apply to all returned Made to Order products. Any shipping fees incurred in the purchase and return of these goods are non-refundable.
To return an item by mail, please follow the directions printed on your packing slip or invoice and include it with your return. We do not provide return labels. For your protection, we recommend that you use a shipping service that provides tracking information so that you can confirm that your package has reached us safely. We cannot be responsible for packages sent without a tracking method selected.
Please note that original shipping charges are non-refundable and you will be responsible for any charges incurred for returned merchandise that does not meet our return criteria listed above as well as any applicable duties and taxes when returning merchandise back to Tory Burch from outside of the U.S., Canada & Puerto Rico.
Shipping and handling charges will not be refunded for undeliverable packages due to incorrect or incomplete delivery information provided by the customer during the checkout process. Refused shipments may be subject to additional charges if returned to Tory Burch including any applicable duties & taxes once received back into our warehouse as well as initial outbound freight charges.
How Long Do I have to Return an Item to Tory Burch?
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving the order for a refund of the merchandise value. A $5 doorbuster return fee will apply to all doorbuster returns. Items must be returned in original condition, unworn/unused with original tags and labels. Final Sale and online clearance items are not returnable.
Does Tory Burch Accept Returns Without a Receipt?
Tory Burch will gladly accept returns of unworn, unwashed, undamaged, or defective merchandise purchased on our website. We must receive your returned items at our processing facility within 45 days of delivery of your order.
Returns received after 45 days will be refunded to the original form of payment minus a $5.95 return shipping fee. We do not accept returns or issue refunds on Tory Burch final sale items ending in .99
Does Tory Burch offer full refunds?
A full refund will be given on unworn, undamaged merchandise with the original price tag and receipt within 30 days of purchase. If you do not have your sales receipt, store credit will be issued at the current selling price of the item(s). Shipping and handling charges are not refundable.
Can I return an Item to Tory Burch without the box or original package?
Here at Tory Burch, we want you to be completely satisfied with your purchase. If for any reason you are not, simply return the item within 30 days of the date of shipment and we will send you a refund for the merchandise value. Please note that shipping, handling, and taxes are non-refundable.
How will I be refunded by Tory Burch?
If you are not satisfied with your purchase, Tory Burch will gladly accept your return of unworn, undamaged, or defective merchandise purchased on our site for a full refund within 30 days of the date of purchase. Shipping and handling charges are not refundable.
All refunds will be processed within 7-10 business days and credited to the original form of payment. If you have any questions regarding returns, please contact us at 1-888-482-7488 or e-mail us at email@example.com
How Long do Tory Burch refunds take?
Tory Burch’s standard return policy gives customers up to 30 days to return items that they are not satisfied with. If an item is defective or damaged, Tory Burch will also refund the cost of shipping. All returns must be made through the customer’s online account. Once a return is processed, it can take 5-10 business days for the refund to be credited to the original form of payment.
Can you return an online purchase to the Tory Burch store
If you’re not satisfied with your online purchase from Tory Burch, you can return it to the store within 30 days of the purchase date. The item must be in its original condition, with all tags attached. Returns will be refunded to the original form of payment.
What’s Tory Burch’s customer service phone number?
If you have a question regarding an order that you placed on toryburch.com, our customer service team will be happy to assist you. Please note that our customer service associates are available Monday – Friday: 9 am to 10 pm EST and Saturday – Sunday: 10 am to 7 pm EST. The best way to reach us is by calling 1-888-480-8679.
Does Tory Burch Accept returns through the mail?
We are happy to accept your return by mail. Please note that we only accept items that are in their original condition, with all tags attached. To initiate a return, simply go to our Tory Burch Returns Page and follow the steps. You will be prompted to create an account or sign in to process your return (if you already have an account with us).
Items can take up to 10 days to reach our warehouse and be processed. We will send you an email notification when your return has been processed. If you would like more information on returns, please visit our Tory Burch Returns Page or contact us at 1-888-482-2440.
Tory Burch’s return policy is one of the most generous in the fashion industry, allowing customers to return most items within 30 days of purchase. Hope this article on Tory Burch’s return policy was helpful. If you have any further questions, feel free to contact their customer service team. They’ll be more than happy to assist you. Stay tuned to ReturnPolicy.me for more helpful guides.