Windsor Return and Refund Policy

At Windsor, we take pride in providing our customers with quality products and services. We understand that sometimes you may need to return or exchange an item, so we have created a simple and straightforward returns policy to ensure your satisfaction. We’re committed to making sure you’re happy with your purchase, but we understand that sometimes things just don’t work out.

windsor return and refund policy

Our Return and Refund Policy outlines the process for making returns or exchanges at any of our physical locations or through ordering online. In this article, we will cover what items are eligible for return or refund, how long it takes to receive a refund after returning an item, and more. So read on to learn more about our Return & Refund Policy! 

What is Windsor Return Policy?

We want you to be completely satisfied with your Windsor purchase. If for any reason you are not, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

windsor return policy

To return merchandise, please follow these steps:

  • Include a copy of your packing slip or invoice with the item(s) you are returning. If you do not have your packing slip or invoice, please include your order number, billing last name, and zip code on a separate sheet of paper so that we may easily identify your order.
  • Pack and seal your return merchandise securely (in the original package if possible).
  • For your protection and to ensure prompt delivery, we recommend that you use UPS or insures parcel post for shipment.
  • Ship to:
    Windsor Returns Department
    Order Number______
    13600 E 14th St
    San Leandro, CA 94578

How Long Do I have to Return an Item to Windsor?

You can return most items sold by Windsor within 14 days from the date your order is delivered to you. If you receive damaged, defective, or the wrong item(s), please contact customer service as soon as possible to initiate a return. We will send you a pre-paid shipping label to return the item(s) back to us. Certain items have different policy guidelines due to special circumstances.

The following items must be returned within 7 days from the date your order is delivered to you:

  • Bras
  • Lingerie
  • Swimwear

To be eligible for a return, your item must be in new and unused condition with all tags and hygiene liners attached. All returned items will undergo a quality inspection upon arrival before a refund is processed. Shipping and handling charges are non–refundable; we do not issue refunds for these charges.

Does Windsor Accept Returns Without a Receipt?

If you have your original sales receipt, we will refund the purchase price of the item in the original form of tender. If you do not have your original sales receipt, store credit will be issued for the current selling price of the item. All clearance and final sale items are non-returnable, non-refundable, and may not be exchanged.

Does Windsor offer full refunds?

Yes, Windsor does offer full refunds on returns within 60 days of purchase. All returned items must be in new, unused condition with original tags attached. For more information on our return policy, please visit our website or contact customer service.

Can I return an Item to Windsor without the box or original package?

Yes, in many cases you can. We know that sometimes things happen and you may not have the box or packaging when you want to make a return. As long as you have your original sales receipt, the credit card used for the purchase, and your ID, we should be able to process your return.

windsor customer service

There are some items that must be returned in the original box or packaging, such as electronics, DVDs and CDs, gift cards, and items that come with a required warranty or Plan. If an item falls into one of these categories and you do not have the original box or packaging, it still may be possible to return the item by contacting our customer support center at 1-888-888-8888 for assistance.

How will I be refunded by Windsor?

Windsor will refund you in the same way you paid for your order. If you paid by credit card, the refund will go back to that card. If you paid with PayPal, you will be refunded through PayPal. For all other methods of payment, you will be issued a check. Please note that it can take up to two weeks to process a refund.

How Long do Windsor refunds take?

It can take up to 10 business days for Windsor to process a return and issue a refund. You will receive an email confirmation when your return has been processed. If you do not receive an email, please contact customer service.

Can you return an online purchase to the Windsor store?

At this time, we are unable to process returns for online purchases at our Windsor store location. If you are not satisfied with your online purchase, we will gladly issue a refund to your original form of payment. Please note that we do not offer exchanges for online purchases.

What is Windsor’s customer service phone number?

Our customer service number is 1-888-640-9473.

Does Windsor accept returns through the mail?

No, we do not accept returns through the mail. All returns must be made in-store within 30 days of purchase, and you will need to present your original store receipt.


Hope this article has answered all your questions about the Windsor Return & Refund Policy. Our friendly and knowledgeable customer service team is always available to help with any other inquiries, returns, or exchanges you may need. Thank you for choosing Windsor! We look forward to helping you find all the perfect items for your home and wardrobe. Visit for more similar guides. Happy shopping!

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