Dollar Tree Return and Refund Policy

“I’m sorry, we don’t accept returns or give refunds.” This is the Dollar Tree return and refund policy, which is probably one of the worst policies out there. But, hey, at least they’re upfront about it! Dollar Tree is a popular store for bargain shoppers looking to get the best value for their money. But what happens if you end up with an item that doesn’t quite meet your expectations or needs?

dollar tree return and refund policy

What is Dollar Tree’s return and refund policy? If you’re curious about how to go about returning items purchased at their store, this article will provide all the information you need. We’ll cover what items are eligible for returns when they can be returned, and any other important details related to refunds and exchanges. Read on to find out more!

Dollar Tree Return Policy

Dollar Tree stores accept returns of unused, unopened merchandise sold within the last 60 days with a valid sales receipt. This store does not accept returns without a valid sales receipt. All food items, including candy and gum, are final sale and may not be returned for refund or exchange.

Does Dollar Tree Accept Returns Without a Receipt?

Dollar Tree accepts returns without a receipt for store credit only. All items must be in a new, unopened condition and have all original packaging and components.

dollar tree customer service

How Long Do You Have to Return an Item to Dollar Tree?

Their stores will accept returns of most merchandise, including sale items, for up to 30 days after the date of purchase, with some exceptions. All returns must be accompanied by a sales receipt. Returns without a receipt will be refunded as store credit at the lowest advertised price.

Certain items are not eligible for a return, including food (unless it is unopened and in its original packaging), health and beauty products, perishables, Intimates & Hosiery, opened media (including music, movies and video games), and final sale clearance items. Gift cards are also not returnable or refundable.

Does Dollar Tree offer full refunds?

DT offers full refunds on most items returned within 90 days of purchase, as long as you have a valid sales receipt. Items must be in new or unused condition and include all original packaging and accessories. If you do not have a sales receipt, you may still be eligible for a refund or store credit at the discretion of the store manager.

How long do Dollar Tree refunds take?

Dollar Tree refunds usually take 7-10 business days to process. If you paid with a credit or debit card, the refund will be credited to that card. If you paid with cash, the refund will be issued as a check.

Does Dollar Tree accept returns through the mail?

Dollar Tree does not accept returns through the mail. All returns must be made in-store.

Can I Return an Item to Dollar Tree Without the Box?

At our discretion, we may accept a return of merchandise that is not in its original packaging, but only if the merchandise is unopened and in salable condition. For these types of items, we will lower the refund amount by 20% to help offset our losses.

Can I return an online purchase to the Dollar Tree store?

Yes, you can return most items purchased online to your local DT store. Returns must be made within 30 days of the date you received your order and the item must be in its original packaging and in new, unused condition. A valid photo ID is required for all returns.

 dollar tree policy for employees

What is the Dollar Tree customer service phone number?

The Dollar Tree customer service phone number is 1-877-530-8733.

How to return a Dollar Tree item?

Dollar Tree accepts returns of most items sold in our stores, provided they are returned within 30 days of purchase, with a valid sales receipt. Exceptions to our return policy are noted below.

To return an item to one of their stores:

  • Bring the item(s) you wish to return, along with your sales receipt, to any DT store. Our store associates will be happy to process your return.
  • Returns without a sales receipt will be refunded as merchandise credit. Credits can be used for future purchases at any of their stores or online at

To return an item by mail:

  • Send the item(s) you wish to return, along with your sales receipt and a note indicating whether you would like a refund or exchange, to the following address:
  • Dollar Tree Customer Service
    PO Box 5007
    Chesapeake, VA 23324-5007

Please allow 2-3 weeks for us to process your return.


That was all about Dollar Tree’s return and refund policy. If you have bought something from their store and it doesn’t meet your expectations, you now know exactly what to do. We hope this article has been helpful in explaining what you need to know about the DollarTree return and refund policy. If you have any further queries, feel free to contact customer service for assistance. Happy shopping! Keep visiting our website for more useful information related to return policies.

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