Birkenstock Return and Refund Policy

If you’re looking to return Birkenstocks that you’ve purchased from the Birkenstock website, you’re in luck! We have a detailed return and refund policy that will help make the process as easy as possible for you. Birkenstock Footwear offers a 30-day return policy on all of its products. In order to be eligible for a refund, the product must be unused and in the same condition that it was received.

Birkenstock Return and Refund Policy

Birkenstock does not offer refunds on any products that have been worn or damaged. If you are not satisfied with your purchase, you can return the product for a full refund within 30 days of receiving the order. We’re proud to offer a hassle-free return and refund policy on all their products. Whether you’re not happy with your purchase, or simply changed your mind, we’ll make it right. Simply return your purchased item to us within 30 days of purchase, and we’ll issue a refund. It’s that easy!

Birkenstock Return Policy

Birkenstock will gladly accept any unworn, undamaged shoes within 30 days of purchase. All returns must be accompanied by a valid proof of purchase in order to process a refund. If you do not have your original purchase handy, we may be able to locate your order in our system using the credit card you used to make the purchase.

 birkenstock return policy

  • In-store returns: To return an item purchased from a Birkenstock-owned retail store, please bring your shoes and valid proof of purchase to the store for a refund.
  • Online orders: To return an item purchased from, please fill out the return form included in your shipment, enclose it with your shoes, and mail it back to us using the enclosed pre-paid UPS label. Please allow 2-3 weeks for us to process your return once we receive it.

Does Birkenstock Accept Returns Without a Receipt?

Birkenstock does accept returns without a receipt for store credit. However, if you have your original receipt, you will receive a full refund in the form of your original payment.

How Long Do You Have to Return an Item to Birkenstock?

If you’re not happy with your purchase, you can return it within 60 days of the date of purchase. You’ll need to have your original receipt or packing slip in order to process the return. All returns must be in new, unworn condition with the original packaging.

Does Birkenstock offer full refunds?

Birkenstock does not offer full refunds, but they do offer store credit or exchanges.

How long do Birkenstock refunds take?

We offer a full refund on all the products that are returned within 30 days of purchase, provided they are in new and unused condition. Refunds will be processed within 2-3 weeks of receiving your return.

Does Birkenstock Accept returns through the mail?

If you are not satisfied with your purchase, Birkenstock will accept returns of unworn merchandise within 30 days of the delivery date. Returns must be made using the return form and label included with your order.

If you do not have your return form and label, please contact us at 1-888-242-4545 and we will be happy to assist you. Shipping and handling charges are not refundable. Return shipping is free for exchanges; otherwise, a $6.95 return shipping fee will be deducted from your refund.

Can I Return an Item to Birkenstock Without the Box?

We take great pride in the quality and craftsmanship of our products. We stand behind our products and want you to be satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, you may return it within 60 days of purchase.

Products must be returned in their original condition and packaging, along with the invoice or packing slip. We recommend that you use a carrier service that provides tracking, as we are not responsible for items that are lost in transit. Return shipping charges will be borne by the customer unless the return is a result of our error.

 how to return birkenstocks online

Products that are returned more than 60 days after the date of purchase will only be accepted at our discretion and may only be eligible for a partial refund. Final sale items are not eligible for return or exchange.

Can I return an online purchase to the Birkenstock store?

Yes! You can return your online purchase to any of their stores in the country where you made your purchase. Please bring your e-mail confirmation or packing slip as proof of purchase, and we will be happy to process your return.

What is the Birkenstock customer service phone number?

The customer service phone number is 1-800-877-5APP.

How to return a Birkenstock item

Products can be returned within 60 days of the date of shipment. Returns must be unused, in the state you received them, and in the original packaging. Please include a note with your name, address, phone number, and order number.

Mail your return to:

Birkenstock Returns/Refunds
7701 E. Kemper Rd
Sharonville, OH 45241

Please note that it may take 7-10 business days for your return to be processed once it is received by our returns department. We will notify you via email once your return has been processed.


We have covered Birkenstock’s return policy in detail. Birkenstock offers a great return policy of 30 days. You can return the product if it is unused and in the same condition as you received it. They do not offer refunds on products that are worn or damaged. If you have any further questions, feel free to reach out to customer service. Thanks for reading! Stay tuned to Return Policy for more updates.

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