Coach Outlet’s Return and Refund Policy

We at Coach Outlet know that sometimes you just need to return or exchange an item. That’s why we have a hassle-free return and refund policy! If you don’t like what you have purchased from us, our return policy will help you out.

Coach Outlet's Return and Refund Policy

We understand that shopping for products can sometimes be a challenge. That’s why it’s important to know our return and refund policy before you make your purchase. Know all about Coach Outlet’s return and refund policy terms below.

What is Coach Outlet’s Return Policy?

If you’re not satisfied with your purchase from Coach Outlet, you can return it for a refund within 30 days of the date of purchase. All returned items must be in new, unused condition with original tags and packaging.

To start a return, simply go to the returns portal on the Coach Outlet website and enter your order number and email address. From there, you’ll be able to select the items you’d like to return and print out a shipping label. You’ll have 14 days to return your items once you initiate the return.

 coach outlet customer service

Refunds will be credited to your original form of payment within 7-10 business days of receiving your return. If you paid with a gift card, you’ll receive a new gift card with the refund amount. Shipping charges are non-refundable.

How Long Do I have to Return an Item to Coach Outlet?

We accept returns of items purchased from Coach Outlet by mail or in person at a store within 30 days of the date of purchase. Returns must be accompanied by the original sales receipt, and all tags must still be attached to the product. Shipping and handling charges are not refundable.

Does Coach Outlet Accept Returns Without a Receipt?

We offer our customers a refund or exchange on most items, provided they are returned within 30 days of purchase, accompanied by valid proof of purchase. For certain sale or clearance items, we may offer a Merchandise Credit in the form of a Coach Outlet Gift Card.

Does Coach Outlet offer full refunds?

Yes, we offer full refunds on all items, no questions asked. We want you to be happy with your purchase, and if for any reason you’re not, we will gladly accept your return.

Can I return an Item to Coach Outlet without the box or original package?

Ideally, merchandise should be returned in the original Coach Outlet packaging. If you no longer have the original packaging, Coach Outlet suggests you use similar packaging to help protect the merchandise during transit. Please do not use paper bags as they offer little protection.

How will I be refunded by Coach Outlet?

We offer our customers a refund for returns within 30 days of the date of purchase. All items must be returned in the same condition as sold, with the original sales receipt. Shipping and handling charges are non-refundable. Refunds will be made in the same form of payment as the original purchase.

How Long do Coach Outlet refunds take?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item (excluding monogrammed, personalized, or final sale items) within 60 days of receipt for a refund of the purchase price in the original form of payment or merchandise credit.

 coach outlet return policy after 30 days

We will process your return as quickly as possible; however, please allow 2-4 weeks from the time you mail your return for it to be processed. We will send an email notification to the address on record when your refund or merchandise credit has been processed.

Can you return an online purchase to the Coach Outlet store?

At this time, we do not offer the option to return items purchased from our website to our stores. All website orders must be returned via our online return process. We apologize for any inconvenience.

What’s Coach Outlet’s customer service phone number?

We’re currently unable to accept returns or process refunds by phone. For our fastest service, please use the self-service return option available on our Returns page.

Does Coach Outlet Accept returns through the mail?

Yes, we accept returns by mail. Please send your items to:
Returns Department
PO BOX 8113

Include the Return Form and the reimbursement form that came with your order. If you do not have these forms, please include a note with your name, address, phone number, email address, and order number.

We recommend that you use a traceable and insured shipping method as we are not responsible for items that are lost or damaged in transit. Shipping and handling charges are non-refundable.


Coach Outlet’s return and refund policy is designed to provide our customers with the best possible shopping experience. Hope this was helpful. If you have any questions, please contact a customer service representative at your local store for additional information. To know about other stores and their policies, check out our articles at! Thank you!

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