Finish Line’s Return and Refund Policy

We’ve all been there before. You’re out shopping at Finish Line, you find the perfect item, and then you get to the checkout only to realize that it’s a final sale. But what if I told you that there’s a store where you can always return or exchange items, no questions asked?

That store is Finish Line, and their return policy is about to make your life a whole lot easier. Read on to know all about Finish Line’s return and refund policy.

What is Finish Line’s Return Policy?

We offer a 60-day return policy for most items unless noted otherwise on the product detail page. Items must be in new or unused condition and contain all original materials included with the shipment. If an item you received is defective, we will happily issue a refund or exchange. If you would like to make a return, please note that you will be responsible for return shipping charges.

How Long Do I have to Return an Item to Finish Line?

You can return merchandise purchased online to Finish Line stores within 45 days of the order’s ship date. You will need to bring a copy of your packing slip (the shipping label serves as your packing slip) or order number with you when you go.

If you don’t have either of those handy, our team members can look up your order in our system based on the credit card you used to make the purchase. All returns must be accompanied by a valid form of ID so that we can verify that the purchase was made by you and not someone else.

Does Finish Line Accept Returns Without a Receipt?

At Finish Line, we want you to be happy with your purchase. If for any reason you are not satisfied, we will accept returns of unworn merchandise within 60 days of the date of purchase. All returns must be accompanied by a Finish Line return form and proof of purchase.

Proof of purchase includes a packing slip or Finish Line register receipt. If you do not have your original receipt or packing slip, we will issue a store credit for the current selling price of the item(s).

Does Finish Line offer full refunds?

Finish Line does not offer full refunds for any reason. If an item you have purchased from us is defective, we will offer a replacement or merchandise credit at our discretion. All returns must be completed within 60 days of the date of purchase.

Can I return an Item to Finish Line without the box or original package?

At Finish Line, we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may return merchandise purchased from Finish Line for a refund or exchange within 60 days of the date of purchase, unless noted otherwise on the product detail page.

Returns must be accompanied by the original sales receipt and be in unworn, salable condition. Refunds will not include shipping and handling charges unless the merchandise was defective when shipped.

How will I be refunded by Finish Line?

We will be happy to refund your purchase if you are not satisfied with your purchase. All returns must be made within 60 days of the date of purchase, and you will need to provide your original receipt or packing slip to receive a refund. Returned items must be in new, unused condition, and returned shoes must include the original shoe box.

If you make a return without a receipt or packing slip, you will receive a store credit for the item’s current selling price. If you cannot provide a receipt or packing slip, please contact our customer service team and they may be able to help locate your order.

Finish Line does not cover the cost of return shipping. We recommend that you use a traceable shipping method when making returns.

How Long do Finish Line refunds take?

If you’re returning items because you’re not happy with your purchase, we’ll issue your refund as soon as we receive and process your return. For exchanges, we’ll place a new order for the item you’d like to receive and ship it out to you as soon as possible. Your original form of payment will be refunded within approximately 10-14 business days of our receiving your return.

Can you return an online purchase to the Finish Line store?

We want you to be happy with your purchase. If you’re not satisfied for any reason, simply return your item(s) within 60 days of purchase for a full refund or exchange. For online purchases, please note that you must initiate your return from the Finish Line website.

What is Finish Line’s customer service phone number?

If you have questions about your order or would like to place an order by phone, please call 1-888-777-3949 to speak with a customer service representative. Representatives are available Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday and Sunday, 9 a.m. to 9 p.m. ET

Does Finish Line Accept returns through the mail?

Unfortunately, at this time we are unable to process returns through the mail. We apologize for any inconvenience this may cause. All returns must be processed through a store location.

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