Big 5 Return and Refund Policy

Welcome to the Big 5 Return and Refund Policy blog. We’ve all been there – you buy something from Big 5, only to find out later that it’s not quite what you wanted. But don’t worry, their return and refund policy is one of the best in the business.

Big 5’s return and refund policy is designed to give customers peace of mind when shopping with us. We’ll be discussing everything you need to know about returning and refunding items at Big 5. Whether you’re not satisfied with your purchase, or you simply changed your mind, we’ll help you through the process so that you can get your money back.

Big 5 Return Policy

We want you to be satisfied with your purchase. However, if for any reason you decide that you would like to return an item, we are happy to offer a refund within 30 days of the date of purchase, as long as the item is in its original condition and packaging.

To start a return, please bring the item(s) and your receipt or packing slip to any of our stores. Once we have processed your return, we will issue a refund to the original form of payment. Please note that it may take up to 10 business days for the refund to appear on your credit card statement.

Does Big 5 Accept Returns Without a Receipt?

If you do not have a receipt, we will refund your purchase at the lowest sale price of the item within the last 30 days. If the item was not on sale, we will refund your purchase at the current selling price. All returns must be accompanied by the original product packaging and accessories.

How Long Do You Have to Return an Item to Big 5?

Big 5 Sporting Goods generally follows a 60-day return policy for items in new, unused condition with a receipt. However, there are some return policy exceptions. This store does not accept returns on the following items:

• Opened ammunition
• Guns
• Gift cards
• Targets
• Custom goods
• Lance Armstrong merchandise

Does Big 5 offer full refunds?

Unfortunately, Big 5 does not offer full refunds. We will, however, offer a store credit or exchange for most items that are returned within 60 days of purchase.

How long do Big 5 refunds take?

All refunds are processed as soon as we receive the product. Please note that it can take up to 10 business days for the refund to appear on your credit card statement.

Does Big 5 Accept returns through the mail?

We accept returns by mail for items purchased online or in-store. For items purchased online, please include your order number on the return form/packing slip and return your items to the address below. For items purchased in-store, please return the items to the original place of purchase with a valid photo ID.

Can I Return an Item to Big 5 Without the Box?

Yes, you can return an item to Big 5 Sporting Goods without the box; however, the store may require that you show a photo ID and the credit card used for the original purchase. The item must be in its original condition, and you will need to present a valid receipt or packing slip as proof of purchase.

If you do not have a receipt or packing slip, Big 5 may still accept your return if you provide a photo ID and the credit card used for the original purchase.

Can I return an online purchase to the Big 5 store?

We want you to be 100% satisfied with every purchase from our stores. However, we realize that sometimes products need to be returned or exchanged. We are happy to accept returns of unworn, unwashed, undamaged, or defective merchandise purchased online from our site for refund, credit, or exchange, less shipping and handling charges, provided it is returned within 60 days of the date of purchase and the original sales receipt is presented at the time of return.

Remember to check your invoice; some items may have a different return policy period. All returns must be made in person at any of our stores; we do not accept returns by mail for items purchased online.

What is Big 5 customer service phone number?

The Big 5 customer service phone number is 1-888-233-6743.

How to return a Big 5 item?

Customers may return merchandise purchased from us for a refund or exchange within 60 days of the purchase date, as long as the merchandise is in its original condition and accompanied by a receipt.

There are a few items that are ineligible for return, including:

• Gift cards
• Opened food or beverages
• Personalized items
• Undergarments
• Clearance items

To process a return, bring the item(s) you wish to return along with your receipt to any Big 5 store. Our associates will refund your purchase using the original form of payment. If you do not have your original receipt, our associates can look up your purchase using the credit or debit card you used to make the purchase, your Big 5 loyalty account number, or your phone number.

Conclusion