Kay Jewelers Return and Refund Policy

If you’re not completely satisfied with your purchase from Kay Jewelers, we will gladly offer a refund or exchange within 30 days of purchase. To return or exchange your item, simply bring it to any Kay Jewelers store or mail it back to us at the address below.

Kay Jewelers Return and Refund Policy

We want you to love your jewelry as much as we do, and we’re committed to providing you with the best possible customer service experience. Thanks for shopping with us! Know more about our return and refund policy below.

What is Kay Jewelers Return Policy?

Here at Kay, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, simply return the merchandise within 30 days of the shipping date for a store credit or refund (excluding shipping and handling charges).

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All returns must be in original condition and accompanied by a Kay Gift Card or a Jewelry Return Card. gift cards cannot be redeemed for cash unless required by law.

How Long Do I have to Return an Item to Kay Jewelers?

You may return merchandise purchased from Kay Jewelers through our Website, in-store, or by catalog within 30 days of delivery for a refund of the purchase price, provided the merchandise is in its original condition and accompanied by the original sales receipt as proof of purchase.

Returned merchandise that is not in its original condition or is missing parts will not be accepted. Shipping, handling, gift wrap, and other charges are not refundable.

Does Kay Jewelers Accept Returns Without a Receipt?

While Kay Jewelers does accept returns without a receipt, there are some stipulations. Returns without a receipt are only eligible for store credit, and the return must be made within 60 days of purchase. Additionally, you may only return up to $500 worth of merchandise without a receipt.

If you are returning an item that cost more than $500, you will need to present a valid ID in order to receive a refund.

Does Kay Jewelers offer full refunds?

In order to provide the best possible shopping experience, Kay Jewelers offers a full refund on any canceled order, as well as any item returned within 30 days, as long as it meets our return criteria. We also offer a store credit for items returned after 30 days.

Can I return an Item to Kay Jewelers without the box or original package?

We’re sorry, but we cannot accept returns of products that are not in the original packaging. All products must be returned in new or unused condition and must include all accessories and paperwork.

How will I be refunded by Kay Jewelers?

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If you need to return an item purchased from Kay Jewelers, you have 60 days to do so as long as you have your original receipt. Refunds will be made in the form of the original payment. If you paid by credit card, the refund will be applied to that card. If you paid with cash, a check will be mailed to you within 10 business days.

How Long do Kay Jewelers refunds take?

In general, refunds for items returned in accordance with our return policy will be processed within 3-5 business days of receipt. However, please note that during busy times, such as the holiday season, it may take longer to process your refund. We appreciate your patience!

Can you return an online purchase to the Kay Jewelers store?

Yes, you can return your online purchase to any Kay Jewelers store. Please note that some stores may not have the same selection as our website, so we recommend calling the store before you visit to ensure they have the item(s) you wish to return.

What’s Kay Jewelers’s customer service phone number?

If you have questions about your online order or need help with an existing Kay.com order, please call 1-800-527-8029 Monday – Friday 8:30 am – 10:00 pm ET and Saturday 9:00 am – 9:00 pm ET.

Does Kay Jewelers Accept returns through the mail?

No, at this time we are not accepting returns through the mail. However, we are happy to accept returns in-store with a valid sales receipt.


Now that you know our return and refund policy, you can confidently shop with us. If for any reason you are not completely satisfied with your purchase, we will gladly offer you a refund or exchange within 30 days of purchase. You can return or exchange your item at any Kay Jewelers store, or mail it back to us at the address below. If you have any further questions, please don’t hesitate to reach out to ReturnPolicy.me team. Thank you for being a valued customer!

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