At Loft, we understand that returns and refunds can be a hassle. That’s why we strive to make the process as seamless and simple as possible. Our return and refund policy is designed to give customers peace of mind when shopping with us. We want you to be happy with your purchase, but if for some reason you’re not, we’ll gladly accept returns within 30 days of purchase.
We have outlined our return policies in detail below so you can easily shop without worrying about your purchase not working out for you. Read on to learn more about how returning an item at Loft works, including what items are eligible for returns or exchanges, timeframes for refunds, and any applicable fees associated with returns or exchanges.
Loft Return Policy
In order to receive a refund, all returns must be postmarked within 30 days of the delivery date. Returns postmarked after 30 days will not be accepted and will be returned to the customer at their own expense. We do not offer exchanges. All sales are considered final after 30 days from the delivery date.
Does Loft Accept Returns Without a Receipt?
If you purchased your item(s) from a Loft store, we will gladly accept a return of unworn, unwashed, or damaged merchandise with original tags attached and a valid Loft store receipt or e-mail order confirmation within 60 days of the date of purchase.
If you do not have your original Loft store receipt or e-mail order confirmation, we will accept a return of unworn, unwashed, or damaged merchandise with original tags attached using the lowest selling price within the last 30 days.
If you are unable to provide proof of purchase, we will offer an even exchange for a similar item if available in our stores. We do reserve the right to limit returns or exchanges regardless of receipt at any time and for any reason.
How Long Do You Have to Return an Item to Loft?
If you are not completely satisfied with your Loft purchase, you may return the item(s) within 45 days from the date of purchase for a refund of the purchase price. All returned items must be in their original condition, with tickets attached, and must be accompanied by your original sales receipt. Refunds will be made in the form of the original payment method. Shipping and handling charges are non-refundable.
Does Loft offer full refunds?
If you are not satisfied with your purchase from Loft, you may return unworn, unwashed merchandise with all original tags attached within 30 days of the ship date for a full refund to your original form of payment.
Used or final sale items cannot be returned for a refund. Refunds will be processed within 5-7 business days after we receive your return. You will receive an email confirmation when your return is processed. We do not offer exchanges at this time.
How long do Loft refunds take?
Loft refunds usually take 5-7 business days to process. We’ll send you an email once we’ve processed your refund.
Does Loft Accept returns through the mail?
We gladly accept returns of unworn, unwashed, undamaged, or defective merchandise ordered on our website for a full refund or exchange within 60 days of the original purchase. Refunds will be made to your original form of payment. Please allow 2-3 weeks for your return to be processed. Items marked “final sale” cannot be returned.
To return items by mail, please follow the instructions on the back of your packing slip. If you no longer have your packing slip, please include the following information with your return:
- Order number (found on your order confirmation email)
- Billing name and address
- Shipping name and address (if different from billing address)
- Reason for return
- Which item(s) you are returning and quantity of each
Can I Return an Item to Loft Without the Box?
We accept returns of unworn, unwashed, unaltered, or undamaged items in sellable condition (original tags attached) with the original invoice. Merchandise must be returned within 30 days from when the order was placed, and shoes must be returned within 10 days from when the order was placed.
Can I return an online purchase to the Loft store?
Products purchased through our website may be returned to any Loft store. Simply bring your packing slip (or gift receipt) and the credit card used for the purchase.
For items purchased in our stores, please bring the item and either the original sales receipt or gift receipt to any Loft store.
What is the Loft customer service phone number?
The Loft customer service phone number is 1-888-999-6060.
How to return a Loft item?
If you are not satisfied with your Loft purchase, you may return the item(s) within 30 days of receipt for a refund of the merchandise value. Shipping and handling charges are not refundable. Returns should be in their original packaging with the tickets attached.
To return by mail, please follow these instructions:
- Pack your return securely, in the original package if possible, and include your invoice.
- Send your return to the address listed below using a traceable, insured shipping method. Feel free to use UPS, FedEx, or USPS Priority Mail. Keep your shipping records for future reference. Sorry, we cannot accept COD deliveries.
- Credits are processed within 2-3 weeks after we receive your return; we’ll send you an email when the return is completed.
Hope this guide on Loft Return and Refund Policy has been helpful. For more information on refunds or exchanges, please contact our customer service team for assistance. We strive to make your shopping experience with us as worry-free and stressless as possible. Thank you for being part of the Loft family! For more information, get in touch with our ReturnPolicy.me team. Have a great day!