Pandora Return and Refund Policy

If you are not satisfied with your purchase of Pandora jewelry, you may be wondering what the return and refund policy is. Fortunately, Pandora has a very lenient policy in place that allows customers to return or exchange their jewelry for a full refund under certain circumstances.

pandora return and refund policy

In this blog post, we will outline the return and refund policy in detail so that you know exactly what to do if you are not happy with your purchase. We want you to be happy with your jewelry, so if you have any questions or concerns, please contact us and we’ll be happy to help.

Pandora Return Policy

We hope you’re happy with your purchase. However, if you’re not completely satisfied, we’re here to help. Our products can be returned within 90 days of the original ship date. All returns must be in new and unused condition, with all original tags and packaging attached.

pandora exchange policy

To start a return, simply visit our Returns Portal and enter your order number and email address. From there, you’ll be able to select the items you wish to return and print a pre-paid return shipping label. Once we receive your return, we’ll process your refund within 7-10 business days. Depending on your bank or credit card company, it may take an additional 2-10 business days for the refund to post to your account.

Does Pandora Accept Returns Without a Receipt?

If you’re not happy with your purchase, you can return it within 30 days for a refund. All returns must be in an original, unopened condition and you’ll need to present your sales receipt or packing slip when making a return. If you don’t have a receipt, we will try to look up your purchase using your name and email address. If they are unable to find your purchase, they will not be able to process a return.

How Long Do You Have to Return an Item to Pandora?

If you’re not satisfied with your purchase, you can return it within 30 days of the date of purchase. All returns must be accompanied by a Pandora return form and proof of purchase, and all products must be in new, unused condition. Shipping and handling fees are not refundable.

Does Pandora offer full refunds?

We offer our members a variety of subscription options, all of which come with a 7-day free trial. Our 7-day free trial allows members to try on the app various devices before committing to a paid membership. After the free trial ends, members will be automatically charged the monthly price unless they cancel prior to the end of the free trial period. There are no refunds for subscriptions purchased through Pandora.

How long do Pandora refunds take?

In most cases, refunds are processed within 5-10 business days.

Does Pandora Accept returns through the mail?

Unfortunately, we are not able to process returns through the mail at this time.

Can I Return an Item to Pandora Without the Box?

At our stores, we want you to be completely satisfied with your purchase. If you’re not, we accept returns on most items within 30 days of delivery.

To make a return, you will need the original Pandora packing slip that came with your order as well as the original packaging. If you no longer have these items, please contact customer service for assistance.

Please note that we do not accept returns on clearance or sale items, personalized items, or special orders. All these items are final sale.

Can I return an online purchase to the Pandora store?

Yes! We offer our customers a 60-day money-back guarantee on all online orders from, excluding personalized items and final sale items.

pandora return policy online

To return an online purchase, simply bring your item(s), along with your original confirmation email or packing slip and valid photo ID, to any store in the country where the purchase was made. If you’re not able to visit a store, you can also return your item(s) by mail.

What is the Pandora customer service phone number?

The Pandora customer service phone number is 1-855-872-4666.

How to return a Pandora item? 

If you’re not satisfied with your purchase, you can return it within 30 days of purchase. All returned items must be in new, unused, and undamaged condition. This means that you cannot return an item if it has been used or damaged in any way.

All product packaging and certificates of authenticity, grading, or appraisal must also be returned with the item. Returns will only be accepted with valid proof of purchase, such as a Pandora receipt or packing slip.

When returning an item by mail, you will be responsible for the cost of shipping the item back to Pandora. If you are returning a defective or damaged item, Pandora will reimburse you for the cost of shipping.

However, if you are returning an item for any other reason, such as a change of mind or incorrect size selection, Pandora will not reimburse you for shipping costs. Please note that all sale items are final sales and cannot be returned.


Now that you know everything there is to know about Pandora’s return and refund policy, you can be sure that if you are unsatisfied with your purchase, you will have the option of getting a full refund or exchange. We hope this blog post has helped clarify the policy for you and provided some peace of mind. Thank you for reading! Stay tuned to for more updates. Happy shopping!

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