Party City Return and Refund Policy

Welcome to the Party City Return and Refund Policy! We’re glad you’re here, and we want to make sure you have a great experience returning or exchanging your purchase. When shopping at Party City, customers want to know that they are covered in the event of a return or refund. That’s why it’s important for shoppers to understand their return and refund policy before making their purchase.

party city return and refund policy

Party City offers a generous return and exchange policy that allows customers to receive refunds on any unopened items within 90 days of purchase, with some exceptions. Customers can also request an exchange if the product is defective or was shipped incorrectly. Additionally, shoppers who purchased items online can mail them back for a full refund within 30 days of receipt. Please take a look around, and feel free to contact us if you have any questions.

Party City Return Policy

If you’re not completely satisfied with your purchase, you can return it within 90 days of the order date. All returns must be accompanied by a receipt. Shipping and handling charges are non-refundable.
To return an item by mail, please follow the instructions on your packing slip.

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Party City does not accept C.O.D. deliveries for returned merchandise. Please allow 14 business days for processing once your return is received at our warehouse. Refunds will be issued to the original form of payment within 7-10 business days of receiving the return at our warehouse

Does Party City Accept Returns Without a Receipt?

Yes, they accept returns without a receipt for store credit only. All returns without a receipt must be accompanied by a valid photo ID.

How Long Do You Have to Return an Item to Party City?

In most cases, returns are accepted within 30 days of purchase. Some items may have a different return policy, which will be noted on the product page.

Does Party City offer full refunds?

Yes, this store offers full refunds on merchandise within 60 days of purchase, as well as store credit for returns made after 60 days. All returns must be accompanied by a receipt, and items must be in new, unopened condition. Shipping and handling charges are non-refundable.

How long do Party City refunds take?

If you’re not happy with your purchase, you can return most items within 180 days for a refund. Returns made within 180 days will be refunded to the original form of payment. Returns made after 180 days will be refunded as a Party City store credit.

Does Party City accept returns through the mail?

Yes, Party City accepts returns by mail. However, you must first obtain a return authorization number by contacting customer service at 1-800-party-city (1-800-727-8924). Once you have obtained a return authorization number, you can return your items by mail to the following address:

Party City Returns Department
PO Box 8554
Carson, CA 90746-8554

Can I Return an Item to Party City Without the Box?

We want you to be completely satisfied with your purchase. We will gladly accept the return or exchange of any merchandise purchased from us, through our website or in one of our stores, under the following conditions:

 party city return policy lost receipt

  • All returns or exchanges must be accompanied by a valid receipt within 30 days of purchase.
  • Returns made without a valid receipt will be processed as store credit at the lowest selling price.
  • All clearance items are final sale and cannot be returned or exchanged.
  • Items must be returned in their original condition and packaging (including accessories, manuals, and warranty cards) with all tags attached.
  • For hygiene reasons, we do not accept returns or exchanges on certain items such as hats, wigs, face masks, undergarments, earrings, and certain cosmetics and fragrances.

Can I return an online purchase to the Party City store?

At this time, we are unable to process returns for online orders at our Party City stores. Online orders can only be returned by mail using the return label provided with your shipment. Returns by mail are refunded in the form of a Party City Merchandise Credit.

What is the Party City customer service phone number?

The Party City customer service phone number is 1-800-727-8924.

How to return a Party City item?

Products purchased on or in any of their stores may be returned either to a store or by mail unless the product is listed as a final sale. All returns must be accompanied by a valid receipt within 60 days of purchase; thereafter, we will exchange the item for a Party City gift card.

The following items are final sale and may not be returned:

  • Helium tanks
  • Customized items (including custom invitations, banners, and party favors)
  • Personalized items (including personalized gifts and favors)
  • Special order items (including costumes and costume accessories)
  • Hosiery, undergarments, and lingerie
  • Opened food and drink items, including cake toppers, candles, novelties, party ware


Hope now you understand all about Party City return and refund policy. It’s important to note that certain non-returnable items include clearance merchandise, personalized products, food items, candy molds, and more. To ensure all returns go smoothly, customers should be sure to bring their original packing slip when returning an item in-store and include it in their package when mailing back merchandise. That’s all for this post. Get back to for any doubts or queries.

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