Torrid Return and Refund Policy

Torrid is a popular online retailer that specializes in plus-size clothing for women. As with any online purchase, it’s important to know the return and refund policy prior to making your purchase. In this article, we will provide an overview of Torrid’s return and refund policy so you can shop with confidence knowing that if something isn’t quite right you have options.

Torrid Return and Refund Policy

We’ll cover topics such as when items may be returned or exchanged, what proof of purchase is required, how refunds are issued, and more. With the information provided here, you’ll be able to make informed decisions on all your purchases from Torrid!

Torrid Return Policy

To return or exchange an item, please bring it to any Torrid store location along with your original sales receipt within 45 days from the date of purchase. Returns without a receipt will be refunded as merchandise credit to be used at a later time.

 torrid return policy in store

All returns and exchanges must be in new, unworn condition with all tags attached. The following items are final sale and cannot be returned or exchanged:

  • Hosiery
  • Shapewear
  • Fragrance
  • Earrings
  • Gift cards.

For items purchased online or by phone, please contact our Customer Care team at 1-888-8 TORRID (1-888-8 867743) to initiate a return or exchange. You will need your order number and the email address used to place the order handy when you call.

Does Torrid Accept Returns Without a Receipt?

No, Torrid does not accept returns without a receipt. If you do not have your original receipt, you will not be able to return your item(s) for a refund. However, you may be able to return your item(s) for store credit if you have a gift receipt or if you are a Torrid Rewards member.

How Long Do You Have to Return an Item to Torrid?

Generally, we accept returns for store credit or exchange within 60 days from the date of purchase or order confirmation email. All returns must be unworn, unaltered, and have all original tags attached.

Please note, all return shipping charges are the responsibility of the customer unless the return is due to an incorrect order or damaged merchandise. If you believe your order is incorrect or damaged, please reach out to our Customer Care team for assistance.

Does Torrid offer full refunds?

Torrid offers both full and partial refunds under certain conditions. If you are not satisfied with your purchase, you can return it within 60 days of the date of purchase for a full refund. If 60 days have passed since your purchase, you may be eligible for a partial refund.

All returns must be in new, unopened, and unused condition with all original tags and packaging intact. To start a return, visit the Torrid website and click on the “Returns” link at the bottom of the page.

How long do Torrid refunds take?

We process returns as quickly as possible, and you will receive an email notification as soon as your refund has been processed. However, please note that it can take up to 10 business days for the refund to appear on your original form of payment.

Does Torrid Accept returns through the mail?

We gladly accept returns of unworn, unwashed, undamaged, or defective merchandise by mail. Returns must be postmarked within 30 days of the order delivery date. All returned items must include the original hangtags still attached and shoes must be returned in their original shoe box (packaging). Please note that shipping and handling charges are not refundable.

Can I Return an Item to Torrid Without the Box?

We want you to be completely satisfied with your purchase. If you are not satisfied with your item, we will gladly accept your return within 60 days from the date of purchase, as long as it is unworn, unwashed, and has original tags still attached.

Please note that any items returned without the original sales receipt or packing slip, or outside of the 60-day return window, will not be accepted.

Can I return an online purchase to the Torrid store?

 torrid customer service

At this time, we are only able to process returns for items purchased through our website at We are unable to accept any returns for items purchased through our stores or any other websites.

What is Torrid customer service phone number?

The Torrid customer service phone number is 1-866-867-7431.

How to return a Torrid item? 

We want you to love your purchase from us, but if for any reason you don’t, we’ll gladly accept a return or exchange within 60 days of the date of purchase. To return or exchange an item, simply bring it to any of our store locations or mail it back to us using the pre-paid return label included with your original order.

If you no longer have the pre-paid return label, please contact us at 1-888-8TORRID (1-888-878-6743) and we will be happy to provide one for you. All returns and exchanges must be accompanied by valid proof of purchase, such as a receipt, packing slip, or order confirmation email. Returns and exchanges without valid proof of purchase will not be accepted.


Torrid has a very generous return and refund policy that allows customers to shop with confidence knowing they have options if something doesn’t work out. Items may be returned or exchanged within 60 days of purchase with proof of purchase and the refund will be issued in the same form as it was received. Hope this was helpful. For any doubts or help, get in touch with our team. Thanks for reading!

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