Welcome to the Vans Return and Refund Policy blog. Here you will find all the information you need to know about our return and refund policy. Vans is one of the most popular footwear brands in the world, and its return and refund policy reflects that. The store provides customers with a generous return window, allowing them to exchange or return items for up to 60 days after purchase.
Additionally, the store offers full refunds for any items returned within 30 days of purchase. Customers also have the option to receive store credit if they are not satisfied with their purchases beyond the 30-day mark. With this helpful policy in place, customers can shop confidently knowing that they have options if something isn’t quite right.
Vans Return Policy
Vans understands that sometimes a product doesn’t fit or meet your expectations. That’s why we offer a 60-day return policy for merchandise purchased* on our website so you can make the best decision for you. All returns must be unworn, in the state you received them, and in the original packaging. Returns must also have the original receipt or packing slip.
Terms and Conditions:
- Returns will be processed within 2–3 weeks of receiving your return package.
- An email will be sent to notify you once your refund has been processed.
- Please note that your banking institution may require additional days to post the refund to your account once they have received the information from us.
- Shipping and handling charges are not refundable unless we have made a shipping error.
How Long Do I have to Return an Item to Vans?
Products must be returned within 60 days of the order date to be eligible for a refund to your original form of payment. Returns made after 60 days will only be eligible for an eGift Card. Any item marked “Final Sale” cannot be returned or exchanged.
Does Vans Accept Returns Without a Receipt?
Vans will accept returns without a receipt for store credit only. If you have your original form of payment, you will receive a refund. If you do not have your original form of payment, you will receive store credit for the amount of the item(s).
Does Vans offer full refunds?
If you are not completely satisfied with your purchase from our site, we will gladly accept returns of unworn, unwashed, or defective merchandise within 45 days of the date of purchase. All returns must be accompanied by the original sales receipt, packing slip, or invoice to obtain a refund. Shipping and handling charges are non-refundable. Items purchased online can only be returned online; they cannot be returned to stores.
Can I return an Item to Vans without the box or original package?
If you do not have the original box or package that the item came in, you can still make a return. The Return and Refund Policy will still apply, but the store may not be able to process your return as quickly.
How will I be refunded by Vans?
You will be refunded by the store through the same payment method that you used when you made your purchase. For example, if you paid with a credit card, you will be refunded to your credit card. If you paid with PayPal, you will be refunded through PayPal. Please allow up to 10 business days for your refund to appear on your statement.
How Long do Vans refunds take?
We will process your return as soon as we receive your package. You will receive an email confirmation when your return has been processed. Please allow 1-2 billing cycles for the refund to appear on your credit card statement.
Can you return an online purchase to the Vans store?
Yes, you can return online purchases to the Vans store, as long as you have the original packing slip and the credit card you used for the purchase. The item must be in new and unused condition, and you have 14 days from the date of purchase to make the return.
What’s Vans customer service phone number?
We’re here to help. You can reach customer service by phone at 1 (888) 888-VANS. Our hours are Monday-Friday, 8:00 am to 5:00 pm PT.
Does Vans accept returns through the mail?
Yes, Vans accepts returns through the mail. You can return your purchase for a refund within 30 days of the date of purchase. Returns must be in new, unworn condition with the original receipt and packaging.
If you’ve recently purchased something from Vans, you know that with their generous return and refund policy, you’re covered if things don’t work out. Whether it’s within the 30-day window for a full refund or up to 60 days for an exchange or store credit, customers have the flexibility they need when shopping with Vans. Make sure to keep their policy in mind the next time you make a purchase! Check our ReturnPolicy.me site for more store policies.