Adidas Return and Refund Policy

Adidas is one of the world’s leading athletic brands, but what happens if you’re not satisfied with your purchase? Here’s a look at the company’s return and refund policy. Adidas is one of the world’s leading sportswear companies, offering a wide selection of apparel, shoes, and accessories. But like any other retailer, this company too has its own return and refund policy that customers should be aware of before making purchases.

adidas return and refund policy

Knowing what to expect in terms of returns and refunds can make all the difference when it comes to feeling confident about your purchase. In this article, we’ll take a look at the Adidas return and refund policy so you know exactly what to expect when shopping with them. So, take a look at their return and refund policy beforehand.

What is Adidas Return Policy?

Adidas offers a free 60-day return policy for all products purchased on can be returned for a refund to the original form of payment, or as a product voucher. Shipping and handling charges are not refundable.

 adidas refund cash on delivery

To return an item, simply go to the returns center on, enter your order number and email address, select the items you wish to return, and print your return shipping label. For more information on their return policy, visit their website here.

How Long Do I have to Return an Item to Adidas?

If you are not satisfied with your purchase, you can return it within 30 days of the date of purchase. All returns must be in new and unused condition, with all original tags and labels attached.

Does Adidas Accept Returns Without a Receipt?

If you don’t have your receipt, you may still be able to return items to the store if they meet the following criteria:

  • The item is in new, unused condition with all original tags and packaging attached.
  • The item was purchased within the last 60 days.
  • The item was not purchased on clearance or at a special event (e.g., a flash sale).

If the item you wish to return meets all of the above criteria, you can return it to an Adidas store for a full refund. If there is not an Adidas store near you, you can contact customer service at 1-800-999-1334 to initiate a return.

Does Adidas offer full refunds?

Adidas does not offer full refunds, but they will offer a refund or exchange if the product is faulty, wrongly described, or different from the sample shown. You must return the item within 14 days of receiving it, and you will need to provide proof of purchase. If you do not have proof of purchase, Adidas may offer a repair at their discretion.

Can I return an Item to Adidas without the box or original package?

At Adidas, they pride themselves on the quality and craftsmanship of their products. Their goal is to ensure that their customers are 100% satisfied with their purchases. If for any reason, you are not satisfied with your purchase from, they will be happy to assist you with a return for a refund.

Products must be returned in their original condition and packaging, along with the packing slip, within 60 days of the date you received your order. Returns will not be accepted without the original packing slip or if the product is not in its original condition and packaging. Return shipping is the responsibility of the customer unless the product is defective or an incorrect item was shipped.

How will I be refunded by Adidas?

Any items returned for a refund will be credited to the original form of payment. If you return an item that was purchased using a Gift Card, you will be issued a new Gift Card for the amount of the refund. Shipping and handling charges are non-refundable.

How Long do Adidas refunds take?

 adidas return policy outlet

Most refunds are processed within 5-10 business days from the date we receive your return. You’ll receive an email confirming that your refund has been processed. Please allow 1-2 billing cycles for the refund to appear on your statement.

Can you return an online purchase to the Adidas store?

If you are not satisfied with your purchase from, you may return it within 30 days of delivery for a refund of the purchase price, minus shipping and handling charges. All returns must be unworn, in the state you received them, and in the original packaging. We reserve the right to refuse worn or damaged merchandise.

What’s Adidas customer service phone number?

The best way to reach their customer service is by calling their toll-free phone number at 1-800-982-9337. Adidas customer service representatives are available Monday through Friday from 8:00 am to 8:00 pm EST and Saturday and Sunday from 9:00 am to 6:00 pm EST.

Does Adidas accept returns through the mail?

We accept returns within 60 days from the date of your order. Returns must be in new, unworn condition with the original packaging (including the box, tags, and labels). If you return footwear, please include the original shoebox as well. Otherwise, a restocking fee may apply.

To start a return, please go to our Returns Portal and enter your order number and email address. You will be prompted to select the items you wish to return as well as the reason for your return. You will then be given a prepaid shipping label to use for your return shipment.

If you do not have access to a printer or are having trouble printing your shipping label, please contact us and we will help get your return started.


That was all about the Adidas Return and Refund Policy. With this comprehensive guide, you should now have a clear idea of what to expect when it comes to returning or exchanging items purchased from this store as well as any refunds that may be applicable. Knowing about the policy can help ensure your purchase goes smoothly and provide peace of mind when shopping with them. Stay tuned to for any queries and more updates. Thanks for reading.

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