West Elm Return and Refund Policy

At West Elm, we take pride in providing our customers with quality products and services. We understand that sometimes you may need to return or exchange an item, so we have created a simple and straightforward returns policy to ensure your satisfaction.

We know you’re probably feeling pretty good about your purchase from West Elm. But just in case you’re not, we wanted to let you know that our return and refund policy is one of the best in the business. So if for any reason you’re not happy with your purchase, we’ll gladly take it back and refund your money.

What is West Elm Return Policy?

At West Elm, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety, and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.

If within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. A return authorization is required for all furniture returns and can be obtained by calling Customer Service at 1-888-922- Pratt Institute CourseRefunds will be credited to the original form of payment within 2-3 weeks of receiving the return.

How Long Do I have to Return an Item to West Elm?

West Elm has a pretty standard return policy when it comes to furniture and home decor items. You have up to 30 days to return an item from the date of purchase, and you can either receive a refund or store credit. If you choose store credit, you’ll get an additional 10% off your purchase.

Does West Elm Accept Returns Without a Receipt?

West Elm has a pretty standard return policy- they accept returns within 60 days of purchase, as long as you have your original receipt. If you don’t have your original receipt, they will even exchange it for an item of the same value. If the item you’re returning is no longer available, you’ll receive a store credit for the original purchase price. All sale items are final sales and cannot be returned.

Does West Elm offer full refunds?

West Elm’s return and refund policy vary depending on the item purchased. However, they do offer full refunds on some items, as well as exchange or store credit for others. If you are unsure about an item, it is best to contact customer service before making a purchase.

Can I return an Item to West Elm without the box or original package?

West Elm accepts returns for store credit or refund without a box or original package, but the item must be in its original condition. If you do not have the original packaging, please repack the item carefully. For furniture items, please include all hardware and accessories. A 20% restocking fee will be deducted from your refund, and you will be responsible for return shipping costs.

How will I be refunded by West Elm?

Customers have different refund options depending on how they made their original purchase:

• In-store: You will be refunded in the same form as the original method of payment. This may take up to 10 business days to process.
• Online or over the phone: You will be refunded via a West Elm Gift Card. This may take up to 10 business days to process.

How Long do West Elm refunds take?

Most refunds are processed within three to five business days of receiving your return. If you do not receive a refund after this time period, please contact our customer service team at 1-888-922-4119 or customercare@westelm.com.

Can you return an online purchase to the West Elm store?

Unfortunately, we do not offer returns or exchanges on any online orders. All sales are considered final. However, we are more than happy to offer a store credit or exchange for any unused, unopened merchandise within 60 days of purchase.

What is West Elm’s customer service phone number?

We’re happy to help you with any questions or issues you may have. To speak with a customer service representative, please call 1-888-922-4119 Monday through Friday, 8 a.m. to 8 p.m. EST, or Saturday, 9 a.m. to 6 p.m. EST.

Does West Elm accept returns through the mail?

West Elm accepts returns for any reason within 60 days of purchase, as long as you have your original receipt or packing slip. You can return items by mail or in person at a West Elm store. If you choose to return by mail, you will be responsible for return shipping charges.

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