Crocs Return and Refund Policy

Looking for Crocs return and refund policy? If yes, then this is for you. At Crocs, we want you to be completely satisfied with your purchase. That’s why we offer a generous return and refund policy for all our customers.

crocs return and refund policy

Whether you bought shoes from one of our retail stores or online, here is what you need to know about returning and exchanging items purchased from Crocs. We’ll cover everything from the time limit for returns to any applicable restocking fees. So read on if you’d like to learn more about how our return policy works!

Crocs Return Policy

Crocs will gladly accept the return of a product that is in new and unused condition, with original packaging and boxing within 30 days of shipment. When you make a return, you will be issued a refund for the cost of the returned merchandise to your original method of payment.

 crocs return policy in store

Shipping costs are non-refundable. If you have any questions or concerns about our return policy, please feel free to contact us at 1-844-4CROCS4 (1-844-427-6274).

Does Crocs Accept Returns Without a Receipt?

Crocs does not accept returns without a valid store receipt or other proof of purchase, except as noted below. Acceptable forms of proof of purchase include:

  • A account order history printout
  • A credit or debit card statement showing the date and amount of your purchase
  • An email confirmation from
  • A gift receipt (for items purchased as gifts)

In some cases, we may be able to process a return without a valid store receipt or other proof of purchase. Returns in these cases will be refunded as merchandise credit at the current selling price. To request a return without a valid store receipt or other proof of purchase, please contact our Customer Service team for assistance.

How Long Do You Have to Return an Item to Crocs?

If you’re not happy with your Crocs purchase for any reason, you can return or exchange your item (excluding final sale products as noted on our website) within 60 days from the date of delivery. We do not accept returns or exchanges on items purchased from our outlets or third-party resellers.

Does Crocs offer full refunds?

Crocs does not offer full refunds for any of its products. If you need to return an item, you can choose between a gift card or a store credit.

How long do Crocs refunds take?

It typically takes 7-10 business days to process a refund once they have received the returned merchandise. Please note that it may take additional time for the refund to reflect on your credit card statement.

Does Crocs Accept returns through the mail?

At this time, we are unable to process returns through the mail. We apologize for any inconvenience and encourage you to visit a store near you. We are happy to help with any questions or concerns you may have regarding this policy. Please give us a call at 1-800-442-7667 and we would be more than happy to assist you.

Can I Return an Item to Crocs Without the Box?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we will gladly accept returns of unworn products within 45 days of the shipping date and issue a refund for the value of the merchandise.

 can i return crocs i bought online to a store

Please note that all returns must include the original shoebox and packing slip to be eligible for a refund. In order to return an item without the box or packing slip, please contact our customer service team at 1-800-432-2737 for assistance.

Can I return an online purchase to the Crocs store?

We want you to be delighted every time you shop with Crocs, so we offer free returns on all purchases made on our website. We also offer free returns to any of our stores worldwide (excluding outlets). For more information on how to return or exchange an item, please see our Returns & Exchanges page.

What is Crocs customer service phone number?

The customer service phone number is 1-866-306-3179.

How to return a Crocs item? 

We want you to be happy with your purchase. If for any reason you are not satisfied, we will accept returns of unworn merchandise within 60 days of purchase. Please note that items purchased from third-party retailers must be returned to the retailer and are subject to their return policy.

To return an item, please follow the instructions below:

  1. Repack the item in its original packaging, if possible. Include all documentation that was sent with the order.
  2. Fill out the return form included with your shipment. If you cannot find the form, you may print one from our website.
  3. Securely attach the return form to the outside of the package.
  4. Send the package to us using a shipping method that can be traced, such as UPS or FedEx. We recommend that you insure the package, as we cannot be responsible for lost or damaged returns.
  5. Once we receive and process your return, we will credit your account within 7-10 business days.


Hope this article helped you understand the Crocs return and refund policy. If you have any questions or concerns, be sure to contact the customer service team today! Looking for more information on our return policy? Visit our website at! Thanks for reading.

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