At Lucy in the Sky, we understand that customers may sometimes need to return or exchange items. That’s why we have a generous and straightforward return and refund policy designed to ensure our customers are completely satisfied with their purchases.
In this article, we’ll discuss Lucy in the Sky’s return and refund policy so you can be sure of what your rights are as a customer when it comes to returning or exchanging items. We’ll also provide helpful tips on how to get the most out of our policies should you ever need them! So read on for all the details about returns, exchanges, refunds, and more at Lucy in the Sky!
What is Lucy in the Sky’s Return Policy?
If you’re not happy with your Lucy in the sky purchase, we will accept returns of unused and undamaged merchandise within 30 days of shipment. Returned items must be in their original packaging. We reserve the right to refuse a refund if the merchandise returned does not meet these requirements.
To return an item, please follow these steps:
- Pack all items securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be in new and unused condition.
- Before returning your package, please note the return authorization number that was given to you when you contacted customer service. This number must be clearly written on the outside of your return package. If you do not have this number, please contact us so that we can provide it to you.
- Affix the pre-paid UPS or FedEx shipping label to the outside of your return package. If you do not have a pre-paid shipping label, please contact us so that we can provide one to you.
- (UPS or FedEx only) Include a note inside the return package that includes the following information:
- Your name and address
- Your daytime phone number
- Your email address
- The order number for this purchase
- The reason for returning the merchandise
- (UPS or FedEx only) Keep a record of your return tracking number from UPS or FedEx so that you can track your package and confirm that it is returned to our warehouse safely
How Long Do I have to Return an Item to Lucy in the Sky?
To receive a full refund, items must be returned within 30 days of the date you received them. Items must be in new, unused, and unaltered condition. Refunds are processed within 2-3 business days of receiving the return. We will send you an email notification when your refund has been processed. Please note that original shipping charges are non-refundable.
Does Lucy in the Sky Accept Returns Without a Receipt?
We offer a refund or exchange on most items, depending on the item’s condition.
- A refund may take up to 2 weeks to process.
- You will receive an email notification when your refund has been processed.
- If you do not have your original receipt, we may be able to process your return by looking up your purchase in our system using the credit card, gift card, or check used to make the original purchase.
Does Lucy in the Sky offer full refunds?
No, unfortunately, all sales made through Lucy in the sky are final. We do not offer refunds, exchanges, or credits for any reason. All items are sold as-is with no guarantee. Thanks for understanding!
Can I return an Item to Lucy in the Sky without the box or original package?
Here at Lucy in the sky, we want you to be thrilled with your purchase. That’s why we offer free returns on eligible items if you are not satisfied with your purchase. You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. Please note that we do not accept returns on final sale items.
To start a return, you can contact us at info@lucyintheskyjewelry.com. If your return is accepted, we will send you instructions on how and where to send your package. You are responsible for paying the shipping costs for returning your item unless the error was our mistake. Shipping costs are non-refundable and will be deducted from your refund once we receive the returned item.
How will I be refunded by Lucy in the Sky?
We issue refunds for online and in-store purchases in the original form of payment. If you paid with a credit or debit card, we will process your refund to that card within 10 business days of receiving the return in our warehouse.
If you paid with PayPal, we will process your refund to your PayPal account within 10 business days of receiving the return in our warehouse. Please note that it may take additional time for the credit to appear on your statement.
How Long does Lucy in the Sky refunds take?
It typically takes 3-5 business days for Lucy in the sky to process a refund. You will be notified by email when your refund has been processed.
Can you return an online purchase to the Lucy in the Sky store?
Products purchased through our website can be returned to us within 14 days, providing they are in an unused, new condition with the original packaging.
To start your return process please email our customer service team at info@lucyinthesky.com with your order number and the items you wish to return. You will then be supplied with a Return Merchant Authorization (RMA) and shipping label.
Please note that you will be liable for the cost of shipping the item back to us and that we are unable to accept COD deliveries. Shipping costs are non-refundable. We recommend sending items back to us via a trackable method, as we cannot be held liable for items that do not reach us.
Once we have received your return, we will process it as soon as possible and issue a refund to the original method of payment within 5-10 working days. Returned items will only be refunded if they are in an unused, as new condition with original packaging – any items returned in a different condition may incur a restocking fee of up to 20%.
What is Lucy in the Sky’s customer service phone number?
We want you to be delighted with your purchase from Lucy in the sky. However, if you are not satisfied with an item that you have purchased, you may return the item within 30 days of receipt for a refund of the purchase price, minus shipping and handling.
To return an item, please contact our Customer Service Department at 1-800-555-1234 to obtain a Return Authorization Number (RA#). Returns will not be accepted without an RA#. Please include the RA# on the outside of the package.
Refunds will be credited to the original credit card used for payment. Shipping and handling charges are non-refundable.
Does Lucy in the Sky accept returns through the mail?
At this time, Lucy in the sky is only able to offer exchanges for different sizes or colors of an item ordered through our website lucyinthesky.com. We are not able to process returns for refunds at this time. We apologize for any inconvenience this may cause. If you have any further questions, please contact our customer service team at customercare@lucyinthesky.com.
Conclusion
That was all the information you need to know about Lucy in the Sky’s return and refund policy. We hope this article clarified all of your questions, so you can shop confidently knowing that we always have your satisfaction as our top priority. If you ever need a hand, just remember that our ReturnPolicy.me team is here to help! Thank you for shopping with us at Lucy in the Sky. We look forward to seeing you again soon!