Zenni Return and Refund Policy

We’re happy to announce that Zenni is now offering a return and refund policy! Zenni Optical is committed to providing its customers with the best shopping experience possible. As part of this commitment, they offer a generous return and refund policy which allows customers to return or exchange items that don’t meet their needs.

Zenni Return and Refund Policy

In this article, we will discuss Zenni’s return and refund policy in detail, so you can be sure you’re getting the most out of your purchase when shopping at our stores. We’ll cover topics like how long returns are valid, what types of items cannot be returned or exchanged, and more. So read on to find out more about Zenni’s Return and Refund policy!

What is Zenni Return Policy?

Zenni offers a 7-day return policy on most items, starting the count from the day you receive your item. Custom-made items, including Blokz™ blue-light-filtering glasses, eyeglasses with drilled pagoda temples, and any other made-to-order products, are not eligible for return. Shipping fees are also non-refundable.

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How Long Do I have to Return an Item to Zenni?

If you’re not happy with your Zenni purchase for any reason, you can return it to us within 30 days of the date you received it. We offer two easy ways to return your order:

  • Return it for free using our Prepaid Return Label. Simply log in to your account, view your order history, and select the ‘Return’ option next to the order you’d like to return. We’ll email you a Prepaid Return Label to print out and attach to your package. Drop it off at any USPS location.
  • Return it on your own. Send your return package to:
    Zenni Optical Returns Department
    1555 Howard Street, Suite 100
    San Francisco, CA 94103

Does Zenni Accept Returns Without a Receipt?

Zenni does not accept returns without a receipt. All returns must be made within 30 days of the date on your receipt, and you must have your original receipt and packing slip to process your return. Returns made after 30 days will not be accepted.

Does Zenni offer full refunds?

Zenni does offer full refunds for most items, as long as you have your original order confirmation or packing slip. If you do not have either of those, Zenni may still be able to process a return for you by looking up your order in their system. For more information on returns, please visit Zenni’s website or contact their Customer Service team.

Can I return an Item to Zenni without the box or original package?

Unfortunately, we are not able to process any returns without the original product packaging or box. We recommend that you keep your Zenni packaging and box until you are sure you will be keeping the glasses. That way, if you do need to return them, you will have everything you need.

How will I be refunded by Zenni?

We will credit your account for the full purchase price of the item, less any shipping and handling fees (including return shipping fees) incurred by Zenni. However, if you elect to return an item that was part of a promo or special offer, you may be required to return all qualifying items from that promo or special offer to receive a full refund. If you do not, a proportional adjustment may be made to your credit.

How Long do Zenni refunds take?

Zenni processes refunds within 5-10 business days of receiving the return. However, it can take up to 2-3 weeks for the refund to appear on your credit card statement.

Can you return an online purchase to the Zenni store?

Yes! You can return any item purchased on ZenniOptical.com for a full refund within 30 days of receiving your order. We even pay for your return shipping. Just follow the instructions below.

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To return an item, please follow these steps:

  • Sign into your account and go to My Orders. If you checked out as a guest, please contact us to set up your return.
  • Find the order you’d like to return, then select Return Item next to the item you wish to send back.
  • Select whether you’d like a refund or exchange, then tell us why you’re returning the item and provide any other relevant information. When you’re done, select Continue.
  • Select which items you’re returning and the quantity of each, then select Continue again. If you’re returning everything from an order, just select all products in the drop-down menu next to Quantity. Then, scroll down and select Continue once more.
  • From here, you’ll have two printing options:
    • Print a label from our site by selecting Print Return Label (UPS or USPS – whichever carrier delivered your package). There is no charge for this label; we’ll deduct the cost of shipping from your refund total.
    • Or, if you already have a shipping label or prefer to use another method besides UPS or USPS (e.g., FedEx), simply select I Have My Own Label and enter the relevant information into our system so we can process your return quickly.
  • When you’re ready – be sure to include all required items for a full refund! – select Submit Return Request Now.

Once we’ve received and processed your return request (allow 3–5 business days), we’ll issue a refund back to your original form of payment according to our Refund Policy.

If using our shipping labels, please note that charges may apply if UPS or USPS deem the package ineligible for free shipping (e..g., incorrect showroom Mod location selected; the returned product was originally shipped via expedited shipping service). These charges will be deducted from your refund total.

Required items for a full refund: original packaging materials; all included accessories; manufacturer’s warranty card (if applicable); any free gifts received with purchase; and proof of purchase in the form of an emailed or physical receipt.

What is Zenni’s customer service phone number?

Zenni’s customer service number is 1-800-211-2105.

Does Zenni Accept returns through the mail?

Yes, we accept returns by mail within 30 days of your order date. To return an item, please follow the instructions on the back of your packing slip. If you do not have your packing slip, please include a note with the following information:

  • Your order number
  • The item number(s) and quantity of the item(s) you are returning
  • Your name and address
  • A daytime phone number where we can reach you if we have questions

Please use a trackable shipping method to return your items, as we are not responsible for items that are lost in transit. We will process your return within 7-10 business days of receiving it. Refunds will be issued to the original form of payment.


That was all about Zenni’s Return and Refund policy. We hope that this article gave you an insight into our hassle-free returns so you can shop with confidence knowing that if something doesn’t work for you, we have your back. With their generous return and refund policy, Zenni is sure to provide you with the best shopping experience possible. Thanks for reading! Stay tuned to ReturnPolicy.me for more store returns and exchange policy details.

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